Summary
Overview
Work History
Education
Skills
Awards
Certification
Languages
Accomplishments
Affiliations
Timeline
Generic

Lee Seng Ken

Summary

Dynamic professional in digital transformation, remote work, and flexible service delivery with expertise in customer relations and IT solutions. Excited to contribute diverse skills to your organization.

Aspiring to contribute to a dynamic organization where I can leverage my expertise in strength-based methodologies to streamline operations, enhance communication, and deliver good service. Experienced professional with a strong background in technology-related roles.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Digital IT Advocacy - Healthcare Sector

MNC
04.2022 - Current
  • Engaged in public relations, collaborating with healthcare professionals to promote platform adoption and provide guided user experiences
  • Identified and pursued sales growth opportunities, fostering strategic relationships with key clients and stakeholders
  • Executed targeted sales strategies, resulting in increased adoption of e-ordering solutions and revenue growth.

Digital Ambassador (Short term, on contract Full-Time)

IMDA
11.2021 - 04.2022
  • Conducted public relations and engagement activities to promote digitization among seniors, hawkers, and heartland residents
  • Transferred digital literacy knowledge to enhance user experiences and developed a supportive network.

Consultant

Do-Yi Enterprise
06.2004 - 02.2021
  • Provided ITS consultancy, asset management, refurbishment, marketing, and trade services
  • Spearheaded IT asset recovery projects, resulting in a 50% reduction in e-waste and million$ cost savings.

Performance Enhancement Consultant

ExecuTrain of Singapore
06.2003 - 01.2004
  • Promoted I.T
  • And soft skills courses to corporate clients
  • Generated sales lead and established client’s network in continuous learning.

Credit Controller (Data Remote)

Starhub Pte Ltd
01.2002 - 01.2003
  • Administrated mobile subscription features and ops remote technical support
  • Provided technical support to the risk management division.

Telemarketing Sales

Ensim Asia Pte Ltd
04.2001 - 01.2001
  • Provided sales support in web hosting automation solution
  • Promoted web appliances & server exchange features pack.

Product Manager

Computer King Enterprise
03.1998 - 01.2000
  • Sales on computer system hardware and service installation
  • Promoted IT products to corporations and consumers.

Desktop Publishing Specialist

Pagesetters Services Pte Ltd
02.1996 - 01.1997
  • Handled jobs in refining artwork illustration ready to digital files format
  • Managed advertisement plans.

Graphic Artist

Lasco Pte Ltd
06.1993 - 01.1996
  • Designed, manual illustration to produce finished artwork
  • Liaised with clients to get confirmation of jobs.

Education

Specialist Diploma in Digital Business and UX Design -

Republic Polytechnic
09.2021

Bachelor of Arts in Business Management -

Northumbria University, UK
03.2013

Diploma in Business Administration -

PSB Academy
11.2006

Diploma in Graphic Design -

Pa-Lin Art School
09.1997

Certificate in Computer Application -

Premier Computer Training Centre
05.1990

Certificate in People’s Development -

National Community Leadership Institute (NACLI)
01.1990

Skills

  • Customer Engagement Strategies
  • Online Business Optimization
  • OpenAI Familiarity
  • Technology Utilization
  • Eco-Conscious Innovation Strategies
  • Prospect identification and customer relationship building
  • Business Partnership Coordination
  • Client assistance and e-Tech solutions deployment
  • Enhancing Customer Experience
  • Experience in Remote Project Management

Awards

  • Good Service Medal, Singapore Arm Forces, 01/01/03
  • Public Service Medal, His Excellency President of Singapore, 01/01/07
  • Long Service Award, Pris. Singapore, 01/01/14
  • Star Award for Outstanding Services, SANA, 01/01/17
  • Certificate of Appreciation, Singapore Table Tennis Association, 01/01/22
  • Grand Award for Community Service, People’s Association, 01/01/22

Certification

  • Class 3 Professional Taxi Driving TDVL License.

Languages

English
First Language
Chinese (Mandarin)
Elementary (A2)
A2

Accomplishments

  • Best Sustainable IT Solutions Firm 2024 – Awarded to Do-Yi Enterprise by South East Business Awards for promoting eco-friendly IT services.
  • Digital Business of the Year 2023 – Singapore Business Awards (APAC Insider) recognized Do-Yi Enterprise’s leadership in the digital business landscape.
  • Most Trusted IT Computer Servicing Specialists 2022 – Awarded by Singapore Business (APAC Award) for delivering reliable IT solutions and customer-centric services.
  • Best Computer Repair Service 2021 – Business Excellence Award from Acquisition International (UK) for outstanding IT repair services.
  • Leadership Role – Led asset recovery projects and business development efforts at Do-Yi Enterprise, reducing e-waste by 50%.
  • Sales Targets Exceeded – Consistently exceeded sales targets in roles at Do-Yi Enterprise and ExecuTrain by driving business through effective presentations and client relations.
  • Revenue Growth – Contributed to a 20% increase in revenue for a healthcare MNC through the adoption of digital platforms and enhanced customer experiences.

Affiliations

  • Public Service Medal (Pingat Bakti Masyarakat) – National Day Awarded in 2007 for commendable to community service.
  • SANA Star Award for Outstanding Services – 2017 recognition for leadership and involvement in social causes.
  • Grand Award for Community Service (People’s Association) – 2022 acknowledgment for sustained contributions to community development.
  • Long Service Award (Singapore Prisons Service) – 2014 in recognition of long-standing dedication to supporting rehabilitation initiatives.
  • Former Exco Member of Singapore Table Tennis Association – Served on the audit and bursary sub-committees, contributing to sports development and governance.
  • Networking & Exhibitions – Regularly participates in industry events to explore business opportunities and stay up-to-date on technology advancements.
  • Mobile Advertising – Promoted services advertising, ensuring maximum visibility for both personal and organizational projects.
  • Leadership Development – Ongoing leadership training at the National Community Leadership Institute (NACLI).

Timeline

Digital IT Advocacy - Healthcare Sector

MNC
04.2022 - Current

Digital Ambassador (Short term, on contract Full-Time)

IMDA
11.2021 - 04.2022

Consultant

Do-Yi Enterprise
06.2004 - 02.2021

Performance Enhancement Consultant

ExecuTrain of Singapore
06.2003 - 01.2004

Credit Controller (Data Remote)

Starhub Pte Ltd
01.2002 - 01.2003

Telemarketing Sales

Ensim Asia Pte Ltd
04.2001 - 01.2001

Product Manager

Computer King Enterprise
03.1998 - 01.2000

Desktop Publishing Specialist

Pagesetters Services Pte Ltd
02.1996 - 01.1997

Graphic Artist

Lasco Pte Ltd
06.1993 - 01.1996

Specialist Diploma in Digital Business and UX Design -

Republic Polytechnic

Bachelor of Arts in Business Management -

Northumbria University, UK

Diploma in Business Administration -

PSB Academy

Diploma in Graphic Design -

Pa-Lin Art School

Certificate in Computer Application -

Premier Computer Training Centre

Certificate in People’s Development -

National Community Leadership Institute (NACLI)
Lee Seng Ken