Lee Seng Ken
Summary
Experienced professional in digital transformation and remote work solutions, with a proven track record of driving revenue growth and enhancing customer engagement. Skilled in leading cross-functional teams in remote settings to execute business initiatives successfully. Offers a unique blend of IT expertise and customer-centric service delivery, aiming for roles that value autonomy and innovation.
- Podcast: Beyond Business: Lee Seng Ken's Journey of Service and Leadership https://drive.google.com/file/d/1jEUZLX-gT-TP5GfctNwYq_2DAGzrkMqu/view?usp=sharing
- ✨🙏: Finding the Good Vibes in Everyday Interactions ► https://drive.google.com/file/d/1hS9FPlXJIyS__n9UhxdlSrTqNP8zk04i/view?usp=sharing
Overview
31
31
years of professional experience
1
1
Certification
Work History
Digital IT Advocacy - Healthcare Sector
MNC
04.2022 - Current
- Led digital advocacy campaigns, enhancing platform adoption among healthcare professionals.
- Drove sales growth by identifying opportunities and fostering strategic client relationships.
- Implemented CRM systems, significantly improving customer journey and engagement.
- Developed digital literacy programs, supporting community adoption of new technologies.
Digital Ambassador (Short term, on contract Full-Time)
IMDA
11.2021 - 04.2022
- Conducted public relations and engagement activities to promote digitization among seniors, hawkers, and heartland residents
- Transferred digital literacy knowledge to enhance user experiences and developed a supportive network.
Consultant
Do-Yi Enterprise
06.2004 - 02.2021
- Provided ITS consultancy, asset management, refurbishment, marketing, and trade services
- Spearheaded IT asset recovery projects, resulting in a 50% reduction in e-waste and million$ cost savings.
Performance Enhancement Consultant
ExecuTrain of Singapore
06.2003 - 01.2004
- Promoted I.T
- And soft skills courses to corporate clients
- Generated sales lead and established client’s network in continuous learning.
Credit Controller (Data Remote)
Starhub Pte Ltd
01.2002 - 01.2003
- Administrated mobile subscription features and ops remote technical support
- Provided technical support to the risk management division.
Telemarketing Sales
Ensim Asia Pte Ltd
04.2001 - 01.2001
- Provided sales support in web hosting automation solution
- Promoted web appliances & server exchange features pack.
Product Manager
Computer King Enterprise
03.1998 - 01.2000
- Sales on computer system hardware and service installation
- Promoted IT products to corporations and consumers.
Desktop Publishing Specialist
Pagesetters Services Pte Ltd
02.1996 - 01.1997
- Handled jobs in refining artwork illustration ready to digital files format
- Managed advertisement plans.
Graphic Artist
Lasco Pte Ltd
06.1993 - 01.1996
- Designed, manual illustration to produce finished artwork
- Liaised with clients to get confirmation of jobs.
Education
Specialist Diploma in Digital Business and UX Design -
Republic Polytechnic
09.2021
Bachelor of Arts in Business Management -
Northumbria University, UK
03.2013
Diploma in Business Administration -
PSB Academy
11.2006
Diploma in Graphic Design -
Pa-Lin Art School
09.1997
Certificate in Computer Application -
Premier Computer Training Centre
05.1990
Certificate in People’s Development -
National Community Leadership Institute (NACLI)
01.1990
Skills
- Digital Advocacy
- OpenAI Familiarity
- CRM Management
- Remote Work Solutions
- Stakeholder Engagement
- IT Solution Deployment
Awards
- Good Service Medal, Singapore Arm Forces
- Public Service Medal, His Excellency President of Singapore
- Long Service Award, Pris. Singapore
- Star Award for Outstanding Services, SANA
- Certificate of Appreciation, Singapore Table Tennis Association
- Grand Award for Community Service, People’s Association
Certification
- Class 3 Professional Taxi Driving TDVL License.
Languages
English
First Language
Chinese (Mandarin)
Elementary (A2)
A2
Accomplishments
- Best Sustainable IT Solutions Firm 2024 – Awarded to Do-Yi Enterprise by South East Business Awards for promoting eco-friendly IT services.
- Digital Business of the Year 2023 – Singapore Business Awards (APAC Insider) recognized Do-Yi Enterprise’s leadership in the digital business landscape.
- Most Trusted IT Computer Servicing Specialists 2022 – Awarded by Singapore Business (APAC Award) for delivering reliable IT solutions and customer-centric services.
- Best Computer Repair Service 2021 – Business Excellence Award from Acquisition International (UK) for outstanding IT repair services.
- Leadership Role – Led asset recovery projects and business development efforts at Do-Yi Enterprise, reducing e-waste by 50%.
- Sales Targets Exceeded – Consistently exceeded sales targets in roles at Do-Yi Enterprise and ExecuTrain by driving business through effective presentations and client relations.
- Revenue Growth – Contributed to a 20% increase in revenue for a healthcare MNC through the adoption of digital platforms and enhanced customer experiences.
Affiliations
- Public Service Medal (Pingat Bakti Masyarakat) – National Day Awarded in 2007 for commendable to community service.
- SANA Star Award for Outstanding Services – 2017 recognition for leadership and involvement in social causes.
- Grand Award for Community Service (People’s Association) – 2022 acknowledgment for sustained contributions to community development.
- Long Service Award (Singapore Prisons Service) – 2014 in recognition of long-standing dedication to supporting rehabilitation initiatives.
- Former Exco Member of Singapore Table Tennis Association – Served on the audit and bursary sub-committees, contributing to sports development and governance.
- Networking & Exhibitions – Regularly participates in industry events to explore business opportunities and stay up-to-date on technology advancements.
- Mobile Advertising – Promoted services advertising, ensuring maximum visibility for both personal and organizational projects.
- Leadership Development – Ongoing leadership training at the National Community Leadership Institute (NACLI).
Timeline
Digital IT Advocacy - Healthcare Sector
MNC
04.2022 - Current
Digital Ambassador (Short term, on contract Full-Time)
IMDA
11.2021 - 04.2022
Consultant
Do-Yi Enterprise
06.2004 - 02.2021
Performance Enhancement Consultant
ExecuTrain of Singapore
06.2003 - 01.2004
Credit Controller (Data Remote)
Starhub Pte Ltd
01.2002 - 01.2003
Telemarketing Sales
Ensim Asia Pte Ltd
04.2001 - 01.2001
Product Manager
Computer King Enterprise
03.1998 - 01.2000
Desktop Publishing Specialist
Pagesetters Services Pte Ltd
02.1996 - 01.1997
Graphic Artist
Lasco Pte Ltd
06.1993 - 01.1996
Specialist Diploma in Digital Business and UX Design -
Republic Polytechnic
Bachelor of Arts in Business Management -
Northumbria University, UK
Diploma in Business Administration -
PSB Academy
Diploma in Graphic Design -
Pa-Lin Art School
Certificate in Computer Application -
Premier Computer Training Centre
Certificate in People’s Development -
National Community Leadership Institute (NACLI)