Lee Ping Ng

Operations & Customer Service

• Perform frontline counter transactions to meet customers' currency exchange needs with utmost accuracy and efficiency.
• Cross-selling of Bank's and Business Partners' services and products, e.g. SIM card, Travel Card.
• Attend to customers proactively while upholding service excellence and maintain awareness of customer feedback, to escalate when necessary.
• Assist with other administrative duties assigned by team leader.

Risk Management

• Escalate risk issues on a timely basis.
• Exercise vigilance when performing duties and highlight unusual and suspicious transactions.
• Risk and control issues are resolved on a timely basis.

Life in the COVID-19 is full of challenges, opportunities and Learning

To provide courteous, prompt and personalized service and if possible to comply with each and every guest's request and needs.· To sell rooms in a manner designed to maximise revenue and occupancy with guest's satisfaction.· To check in/out guest in compliance to the standard policies and procedures.· To familiarize procedures, facilities and services of the company premises.· Ensure that the lobby areas are kept clean and tidy at all times.· Sees to the enforcement of house rules & regulations, company policies and procedures.· Perform other duties as and when assigned by the immediate superior and the Front Office Manager.

Life in the COVID-19 is full of challenges, opportunities and Learning

• Conduct weight check and quality check

Responsible for assisting Paiza guests during their visit to Marina Bay Sands (MBS) VIP Paiza, VIP Floor Window, Paiza Rolling Clerk, Front Window, Team Member Bank ( Interner Bank ), Fill Bank( Chip bank), Entry Levy, functions duties and responsibilities include. prompt and accurate service relating to monetary and financial transaction in a secure environment known as the cage which encompasses three distinct areas being: VIP Cashier –handle VIP Patron, Rolling Clerk –Assistant VIP Patron, Main Bank , Marker Bank, Fill Bank, Team Member Bank, Entry Levy.

Job Responsibilities

· Provide excellent and delightful service to all Paiza guests and assist them with their needs and requests.

· Manage the Paiza Membership counters and assist with Paiza Membership enrollment.

· Assist guests with Paiza Programs opening and settlement.

· Prepare and ensure proper set-up of private gaming salons for Paiza guests.

· Assist with Special Events and Promotions.

· Ensure compliance to the organization's guidelines and regulations when carrying out work duties.

· Perform all other adhoc duties as and when required.

>Cash, Chip, Currency exchange

> Identifying authenticity Local, Foreign currency,

>Hand over daily shifting to colleague, Assist the director to finish the work

Primary Responsibilities

Generic to all Cage functions :

. To ensure the provision of professional and timely service to our customers, maintaining a current

. Knowledge of the complex and facilities

. To ensure all duties are performed in strict compliance with relevant policies and procedures i.e

. Government regulation, Internal Control statement ( ICS ) Policies and Procedures

. Consistently seek to develop a trusting relationship and working rapport with team member and ensure a positive approach to work, whilst assisting with the training of new and existing staff

Chip Bank Duties

. Assume responsibility for an assigned inventory of gaming chip for a specific shift, performing all transaction in an accurate and timely manner, including communication ( shift hand over) issues and complete a shift-end balance

. Transactions include but are not limited to :

. Verification of chip validity

. Table fills and credits

. Chip transfers

. Associated administrative duties

. Liaise with cage management with regard to ordering and destruction of gaming chip

Front Window duties :

. Assume responsibility for an assigned inventory of cash and/or cash equivalents for a specific shift, performing all transaction in an accurate and timely manner, including verification of assigned inventory and shift end balance

. Using operating system to perform various transaction and services

. Replenish assigned inventory as determined by business demands, ensuring minimal disruption to customer service

. Perform financial/monetary transaction for our customer including but not limited to EFTPOS and credit card processing, exchange of gaming chip, foreign currency, cashless gaming redemption

Main Bank / Marker Bank

. Assume responsibility for an assigned inventory of cash/chip equivalents and documents for a specific shift, performing all transaction in an accurate and timely manner, including verification of assigned inventory and shift - end balance

. Perform financial/monetary transaction for our customer including but not limited to, preparation of banking – cash, Cheques, credit card, verification of cashless gaming and foreign currency erc

. Maintain accurate records pertaining to various accounts held by our customers

. Liaise with Count Team management relating to “buy” of various “drops”

. Prepare and disseminate daily reports as required for financial reporting purposes

Assist handing customer feedback and dispute. check cashier transaction, handling and follow deputy boss for instruction and assistance