Lee Ming-Yun (Connie)
Summary
Hardworking, organized and offering more than 6 years' experience in sales support. Excellent problem-solving and time management abilities.
Efficient sales support trained in receiving and processing incoming customer inquiries. Helped sales personnel spot potential sales opportunities and effectively used Salesforce software.
Overview
11
11
years of professional experience
Work History
Sales & Marketing Executive
Uhlmann Singapore LLP
11.2018 - Current
- Boosted sales performance by providing efficient administrative support to the sales team.
- Increased efficiency in sales operations, maintaining accurate records of contracts, proposals, and invoices.
- Streamlined sales processes with effective implementation of Salesforce system for better data management.
- Coordinated trade show participation, ensuring successful representation of the company at industry events through careful planning and execution of logistics tasks.
- Improved overall efficiency of the sales department by organizing schedules, coordinating meetings, and maintaining accurate records.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Managed administrative logistics of events planning, event booking, and event promotions.
Sales & Service Specialist
NCH Singapore Pte. Ltd.
03.2018 - 10.2018
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Managed a diverse portfolio of accounts by maintaining strong relationships with key decision-makers and stakeholders, leading to increased revenue generation.
- Worked closely with clients throughout the entire sales cycle, providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience.
- Developed new accounts by generating leads, conducting presentations on product and service offerings with the provision of quotations and technical/ commercial qualifications as required, and closing the sales.
- Performed onsite maintenance of systems and equipment.
Reservation Executive
5footway Holdings Pte. Ltd.
08.2016 - 03.2018
- Maintained accurate records of reservations, ensuring seamless communication between departments.
- Reduced booking errors with meticulous attention to detail and thorough verification procedures.
- Coordinated with other departments for timely execution of guest requests, enhancing overall service quality.
- Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
Operations
5footway Holdings Pte. Ltd.
03.2015 - 07.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Operations Coordinator
Silver Concept International Trading (Thailand) Co., Ltd.
05.2014 - 09.2014
- Worked in Operations and coordinated sales with Chinese tour agencies.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Liaised with airlines, hotels, tour operators, and transportation providers to confirm reservations and troubleshoot any issues that arose during clients'' trips.
Coordinator
Artop Media Thailand Co., Ltd.
05.2013 - 08.2013
- Coordinated operations and conducted sales with local and foreign media agencies.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.
Education
Bachelor of Business Administration -
Jinwen University of Science And Technology
Taiwan06.2011
National Jhongli Commercial High School
Taiwan06.2006
Skills
- Language proficiency in Mandarin, English and Thai
- High familiarity with Microsoft Office Programs
- Salesforce Experience
- SAP system
Timeline
Sales & Marketing Executive
Uhlmann Singapore LLP
11.2018 - Current
Sales & Service Specialist
NCH Singapore Pte. Ltd.
03.2018 - 10.2018
Reservation Executive
5footway Holdings Pte. Ltd.
08.2016 - 03.2018
Operations
5footway Holdings Pte. Ltd.
03.2015 - 07.2016
Operations Coordinator
Silver Concept International Trading (Thailand) Co., Ltd.
05.2014 - 09.2014
Coordinator
Artop Media Thailand Co., Ltd.
05.2013 - 08.2013
Bachelor of Business Administration -
Jinwen University of Science And Technology
National Jhongli Commercial High School
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