Summary
Overview
Work History
Education
Skills
Languagesandskills
Timeline
Generic

Lee Jian Sheng

Summary

Dynamic Senior Executive with UOB, adept in financial management and fraud prevention. Proven track record in operations management and cross-functional team coordination, driving high-performance standards. Successfully enhanced customer satisfaction while maintaining service excellence. Skilled in report preparation and staff management, fostering a collaborative environment to achieve targeted sales performance.

Overview

10
10
years of professional experience

Work History

Senior Executive

UOB
06.2024 - Current

Daily handling withdrawals, deposits, transfers, and other financial activities, as well as scam preventions by identifying frauds.

  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Assistant Outlet Manager

Luckin Coffee
03.2023 - 04.2023
  • Effectively run daily shift
  • Coordinate with vendors to maintain daily supplies
  • Daily stock take to ensure a smooth operation.

Assistant Outlet Manager

O'Coffee Club
10.2018 - 02.2023
  • Effectively run daily operation in fast paced hour rush
  • Maintain services standards of our product
  • Train, developed and monitor new comers to develop a standard and high performance team
  • Helped maintain Restaurant quality standards : serving time, presentation and quality of the product.

Mortgage Sales Executive

Public Bank Sdn Bhd
07.2018 - 10.2018
  • Work with direct supervisor, sales manager and executives to execute a campaign for targeted prospect
  • Work with management team and peers to developed a proper plan for assigned products to be successfully introduced
  • Assign and build up an effective performance management operations to meet monthly targeted sales performance.

Tutor

SIM EDUCATION
01.2016 - 02.2017
  • Day-care centre tutor for children age 7-12 with classes of 15
  • Working together with parents in monitoring and developing students cognitive abilities
  • Preparing lesson plans for students in preparation of exams
  • Producing activities and plans in improving the social behaviour of students in interacting with other students and adults.

Education

Bachelor of Arts - Psychology

University of Tunku Abdul Rahman
Malaysia
01.2015

Skills

  • Operations Management
  • Report Preparation
  • Cross-functional Team Coordination
  • Staff Management
  • Financial management
  • Fraud prevention

Languagesandskills

Excel in customer services., Able to resolve conflict with appropriation., English, Mandarin, Bahasa Melayu, Decent computing skills in MS/Macintosh.

Timeline

Senior Executive

UOB
06.2024 - Current

Assistant Outlet Manager

Luckin Coffee
03.2023 - 04.2023

Assistant Outlet Manager

O'Coffee Club
10.2018 - 02.2023

Mortgage Sales Executive

Public Bank Sdn Bhd
07.2018 - 10.2018

Tutor

SIM EDUCATION
01.2016 - 02.2017

Bachelor of Arts - Psychology

University of Tunku Abdul Rahman
Lee Jian Sheng