Lee Hong Yvonne Ng

• Demonstrated leadership skills in managing a diverse team of medical professionals and support staff.
• Hired, trained and supervised employees.
• Conducted regular staff evaluations, providing constructive feedback.
• Streamlined clinic operations by implementing efficient scheduling and appointment systems.
• Created and implemented policies to improve operational efficiency and customer care quality.
• Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
• Resolved patient complaints in timely manner, friendly and polite manner to ensure positive experience for all parties involved.
• Provide information relating to company's products and services.

• Lead, equip and empower leaders and inspire volunteers. Grown from initial 15 volunteers to 30 in a span of 3 months.
• Involved in restructuring and transformation of department organization
• Planning and execution of runsheet service flow on Sunday and key events.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proven ability to learn quickly and adapt to new situations.
• Orientation and Integration of new families into Church system and connect groups.

• Reporting directly to Account Director and working with Creative Director and Design team.
• Achieved as top performer in 2017 when reward system was first introduced.
• Exceeded sales targets and creating customized solutions for clients.
• Negotiated prices, terms of sales and service agreements.
• Initiate meet with creative team to disseminate brief details after meet with client and manage team and production timelines.
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty through effective communication.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Involved in sourcing and working directly with vendors (locally and China)

• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Negotiated prices, terms of sales and service agreements.
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.

Project A (Year 2011 - 2012)

Translation Business from US

• Direct report to COO and manage translation team.
• Involved in set up of translation management team in Singapore.
• Translation work for legal documents from English to various languages and vice versa.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Project B (Year 2009 - 2011)

National Geographic

• Direct report to COO and manage marketing team.
• Working directly with Sales and Marketing team of National Geographic in US for sales into Singapore and Malaysia.
• Trained new employees on customer service, organizing strategies and events.

Business A (Year 2004/05 - 2007)

Consolidator Mail Logistics

• Direct Report to COO and manage Asia Pacific Team
• Manage distribution work between US freight consolidator company and local government / private delivery services (South East Asia) e.g SingPost, Japan Post, Malaysia Pos, etc.

Business B (Year 2003 - 2004)

palm Call Center

• Direct report to palm Customer Service Director and manage call center team in Cebu, Philippines.
• Responsible for setting up of call center team between Singapore and Philippines.
• Handling priority customer feedback escalations
• Manage seamless workflow between palm Singapore and Philippines call center team.

Business C (Year 2001 - 2002/3)

Local Mail Logistics

• Direct report to Distribution VP
• Manage lettershopping, printing production (SIN & MAL) and distribution work for Singapore companies for their marketing collaterals.