LEE GEOK JOO

Projects

• Ticketing system for all museums and Heritage institutions
• Saleforce platform for Donors management and V360 profiling

Responsibilities:

• Oversee and manage ticketing vendor to achieve overall end user satisfaction for delivered products
• Managing end to end product delivery including change management to ensure timely and smooth implementation
• Establish and maintain relationship with internal and external stakeholder during and post project implementation
• Preparation and submission for necessary approvals for change request
• Identify and mitigate potential project delivery risk as part of risk management
• Manage project documentation registry and records management
• Assist in troubleshooting issues to ensure rectification of problems within SLA
• Support software enhancements, upgrades and patches to ensure applications compatibility
• Support software enhancements, upgrades and patches to ensure applications compatibility
• Manage contracts with vendor and communicating expected milestones and deliverables

Key Achievements:

• Successfully deployed Kiosk ticket under phase 2 of ticketing system
• Successfully deployed Salesforce platform with WOG integration for V360 Visitor profiling

Responsibilities:

• Project management to oversee the overall performance of the project liaising with clients, suppliers and internal throughout the project implementation
• Planning and organizing work to ensure projects are in smooth operation
• Prepare, track, manage project deliverable based on requirements, schedule and scope, to ensure customer satisfaction to ensure successful delivery of the project on time
• Establish and maintain customer relationships during and post project implementations
• Conduct required meetings pre deployment and post deployment
• Review internal workflow to streamline and improve the productivity of engineers and coordinators
• Propose new business requirements for the tech team to enhance our offerings
• Conduct training to clients

Key achievements:

• Create framework for internal workflow on project delivery and improve the efficiency of Operations Team
• Successfully oversee and execute the entire museum tender from pre sales to handover

Responsibilites

• Establish clear SOP for the team to ensure smooth operation
• Set clear measurement parameter to evaluate the impact of every feature introduced on platform
• Review and streamline current operation processes to improve efficiency
• Analyse reports of user experience journey
• Create new business requirements for the tech team to enhance our platform
• Key executive in acquiring JTC tenders

Key achievements:

• Increase team output by 20%
• Successfully acquire JTC Launchpad tender

Responsibilites

• Responsible for getting user feedback to evaluate user experience
• Convert leads to users
• Guide and mentor new executives on product and process
• Manage disputes and complaints that have been escalated
• Monitor pending cases and ensure they are resolved within SLA

Key achievements:

• Exceed KPI set by CCO and generate 30% more leads
• UOB

Responsibilities

• Familiarity with KYC (Worldcheck, Dow Jones), CDD/EDD and Blacklist procedures applicable for different scenarios
• Achieve monthly target for mortgage loans
• Forge relationships with developers and real estate agents to acquire clients
• Managing cross referrals from Wealth and Commercial banking
• Attending new development showflats
• Presenting current UOB mortgage packages to agents and clients

Key achievements:

• Uob Mortgage Fame Elite Award – Achieving more than 150% of sales target