Lee Albert Caparros

• Lead the end-to-end implementation of Workforce Now payroll systems for North American clients, ensuring timely and accurate project delivery.
• Manage cross-functional project teams, driving collaboration and accountability to meet and exceed client expectations.
• Act as a primary point of contact for clients, addressing concerns and maintaining strong relationships throughput the implementation process.
• Identify opportunities for process improvement and implement strategies to enhance efficiency and team productivity.
• Monitored team performance and provided actionable feedback to enhance productivity and service quality
• Mentor and coach team members, fostering a supportive environment that encourages professional growth and skill development.

Achievements:

• Special Client Citation for Excellence in Process Transformation - November 2023
• Excellence Award for Modernization Pillar - (Authored and Implemented e-booking system for Implementation) - December 2024

• Oversaw resource allocation for multiple implementation projects, optimizing team workloads and balancing priorities.
• Collaborated with project leaders to identify staffing needs and address capacity challenges.
• Streamlined resource planning processes to improve team efficiency and meet project deadlines.
• Monitored new hire performance to identify training gaps.
• Analyzed historical data to forecast future resourcing needs, enabling proactive planning and adjustments as needed.

• Delivered comprehensive payroll implementation services for North American clients, ensuring compliance with federal and state regulations.
• Conducted in-depth needs assessments with clients to configure and customize Workforce Now payroll solutions.
• Supported onboarding and training new team members, sharing best practices and technical knowledge.
• Led initiatives to enhance system configurations, reducing implementation timelines by up to 20%

Achievements

• Results Driven Awardee - June 2018
• Service Excellence for Internal and External Client Commendation - October 2019
• Productivity Champion - August and October 2021

• Provided operational and technical support to the AT&T prepaid team, ensuring high performance and adherence to KPI's
• Assisted in onboarding and training new hires, contributing to skill development and team cohesion.
• Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.
• Monitored team performance and provided actionable feedback to enhance productivity and service quality.

Achievements

• Best Team Support Specialist - February 2013
• Overall Best Team Support Specialist - October 2014