LEE YONG WEN
Summary
Effective [Job Title] with proven fine dining operations and staff supervision expertise. Motivated staff to earn excellent [Type] customer service ratings. Superior organizational skills and hands-on management style brought desired results. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Captain Waiter /Restaurant Waiter /Cashier
Orchard Hotel Orchard Cafe
10.2022 - Current
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Completed restaurant opening and closing functions that included POS report generation.
- Trained and managed dining room staff with diverse service backgrounds.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Trained staff members on use of POS system.
Restaurant Waiter /Cashier
Dim Sum Haus
07.2022 - 09.2022
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Education
SMK STARP
Malaysia03.2022
Skills
- Cash handling
- Strong leadership
- Inventory control
- Excellent communication
Certification
NO SPM
Languages
Chinese (Mandarin)
Advanced (C1)
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Captain Waiter /Restaurant Waiter /Cashier
Orchard Hotel Orchard Cafe
10.2022 - Current
Restaurant Waiter /Cashier
Dim Sum Haus
07.2022 - 09.2022
SMK STARP
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