Lee Yan Shan
Summary
E-commerce professional with proven track record in managing and optimizing online sales channels. Known for strong focus on team collaboration and achieving results, adapting easily to changing market dynamics. Proficient in digital marketing strategies and inventory management, bringing reliability and flexibility to any team.
Overview
11
11
years of professional experience
Work History
E-Commerce Specialist
ATRIX
04.2022 - Current
- Managed online inventory systems, ensuring accurate stock levels and timely replenishment of products.
- Managed e-commerce platforms, ensuring optimal product listings and inventory accuracy.
- Developed promotional strategies to enhance online visibility and customer engagement.
- Monitored competitor activities, adjusting strategies to maintain market competitiveness and drive growth.
- Collaborated with marketing teams to execute digital campaigns and promotions.
Receptionist
TLC DENTAL
01.2022 - Current
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Helped patients complete necessary medical forms and documentation.
Retail Sales Associate
Valiram Pte Ltd
02.2019 - 07.2021
- Processed POS transactions, including cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Recommended products to customers, thoroughly explaining details.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers and helped with product questions, selections and purchases.
Retail Sales Associate
Pandora
12.2017 - 11.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products to customers, thoroughly explaining details.
Telemarketer
AIA Singapore Pte Ltd
11.2015 - 05.2016
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Recorded contact information of customers and potential customers.
- Performed cold calling and outreach to build sales pipeline.
Sales Associate
IKEA
11.2014 - 05.2015
- Performed inventory control, such as counting and stocking merchandise.
- Fielded customer questions regarding available merchandise, sales and current prices.
Education
Higher Nitec - Service Management
Institute Of Technical Education College West
Nitec - Retail
Institute Of Technical Education College West
N Level -
Deyi Secondary School
Skills
- Sales expertise
- Product and Service Sales
- Customer service
- MS Office
- Interpersonal Communication
- Product listing
- E-commerce platforms
- Multitasking
- Attention to detail
- Basic Photoshop skills
- Pricing strategy
- Product management
Languages
English
Native language
Chinese (Mandarin)
Proficient
C2
Timeline
E-Commerce Specialist
ATRIX
04.2022 - Current
Receptionist
TLC DENTAL
01.2022 - Current
Retail Sales Associate
Valiram Pte Ltd
02.2019 - 07.2021
Retail Sales Associate
Pandora
12.2017 - 11.2018
Telemarketer
AIA Singapore Pte Ltd
11.2015 - 05.2016
Sales Associate
IKEA
11.2014 - 05.2015
Nitec - Retail
Institute Of Technical Education College West
N Level -
Deyi Secondary School
Higher Nitec - Service Management
Institute Of Technical Education College West
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