Validator / Checker
LEE SWEE LI
National University of Singapore, NUS
Singapore,Sngapore
1
Certification
34
Years of experience
Administrative Support Specialist experienced in enhancing operational efficiency through effective customer service and workflow supervision. Developed and implemented training programs that significantly improved employee performance and productivity. Committed to fostering teamwork and continuous improvement to drive organizational success.
Work History
Validator
8 Months- Assesses student’s financial circumstances and offers the corresponding financial aid assistance based on students' needs and follows through the application to ensure the students receive eligible assistance.
- Reviewed and evaluated financial aid documentation, ensuring timely follow-up on missing or incomplete submissions to facilitate student access to aid.
- Validated data integrity and compliance with established protocols.
- Conducted thorough reviews to ensure accuracy of research findings.
- Collaborated with teams to develop efficient validation processes.
Procurement Engineer
2 Years 6 Months- Created data visualisation reports using Power BI and Excel to support decision-making.
- Arranged training sessions for staff development, monitoring attendance and progress reports.
- Monitored procurement project progress using GeBiz, SAP, and ILMS systems to ensure timely completion.
- Training arrangements, monitoring attendance and progress reports.
- Scheduled workshops to enhance team skills, preparation of workshop venues and arranged logistics.
Customer Service Call Agent
4 Months- Inbound calls from public
- Escalated urgent cases of non-compliance to relevant departments for follow-up action.
- Utilized call management software to track interactions and resolve issues efficiently.
- Managed inbound and outbound calls, ensuring high levels of customer satisfaction.
Digital Ambassador Lead
2 Years 3 Months- Led 2 teams of 10 ambassadors,
- Oversaw ambassadors performance and meeting KPIs to achieve high engagement levels with the public.
- Facilitated 1 to 1 and small group sessions for seniors to develop their digital skills
- Curate live presentations to diverse audiences and Zoom trainings to groups of 10 to 30 people
- Led outreach initiatives, driving engagement and expanding market presence through strategic partnerships.
- Introduction of e-commerce to business owners and initialization of CDC vouchers adoption.
Field Interviewer
10 Months- Responsible for conducting primary and secondary quantitative and qualitative research related to Government policies via phone and face to face interview with respondents, incognito persons and companies
- Responsible for conducting primary and secondary quantitative and qualitative research related to Government policies via phone and face-to-face interview with respondents, incognito persons and companies
- Executed data cleaning processes to prepare information for analysis. and consolidating information onto digital software
General Manager
9 Years 10 Months- Sourced and purchased products to meet inventory needs
- Oversaw logistics operations and product distribution for timely deliveries
- Managed inventory for 16 bookstore locations
- Managed accounts, submitted taxes, and coordinated recruitment efforts
Private Tutor
5 Years- Facilitated learning of English, Math, Science, and Chinese for primary students
- Emphasized mastery of Primary 6 syllabus and development of creative writing skills
- Developed personalized lesson plans tailored to individual student needs.
- Enhanced student understanding of complex subjects through targeted teaching methods.
- Facilitated engaging learning environments that fostered student participation and motivation.
Assistant Procurement Manager
3 Years 11 Months- Set up Branch office in Singapore
- Liaised with suppliers to negotiate pricing, confirm quantities, and coordinate shipping arrangements
- Quality batch testing to ensure product consistency and prompt delivery
- Resolved quality control issues and activated product replacement
- Verified and updated purchase records accurately and authorized billing
- Created quarterly reports and presentations for top management on vendor reviews, order fulfillment, logistics issues, and situational analysis aligned with annual sales projections
- Provided administrative support to Procurement Managers and Country Managers during their visits to Singapore by coordinating schedules and travel logistics.
Customer Service Executive
3 Years 11 Months- Shipments of Government projects
- Assisted General Manager with administrative tasks
- Provided administrative support to Logistics Manager
- PA to General Manager
- PA to Logistics Manager
- Tender requirements including submission, bidding, quotation, budget and resource allocation
- Managed stakeholder expectations through clear communication and executed customer service recovery to uphold company’s integrity and customer’s satisfaction.
- Recruited by General Manager to monitor performance of long-service managers and executives and to report any irregularities in behavior, non-compliance of company policies and/or fraudulent activities
Business Development Manager
2 Years 7 Months- Developed business strategies to expand market reach.
- Established communication with General Manager and provided regular progress updates.
- Enhanced customer loyalty by improving satisfaction through exceptional service.
Marketing Officer
1 Year 4 Months- Analyzed market trends in Hong Kong and India to create sales forecasts.
- Sales Forecast for Hong Kong and India market
- Conducted data analysis to derive demand and sales potential, informing sales forecasts.
- Managed annual budgeting process and presented results to Department Head for review.
Education
BBA - Business Administration
Skills
Data validation
Cross-departmental collaboration
Regulatory guidelines
Record keeping
Process validation
Cross-functional coordination
Compliance monitoring
Interests
Bowling
Golf
Swimming
Tennis
Reading
Gardening
Gourmet Food
Musical
Movies
Certification
- (SCTP) Programme for the Lean Six Sigma Champion and Operational Excellence Manager, Singapore Institute of Technology, April to August 2026
- Diploma in Infocomm Technology, Lithan Academy Pte Ltd - Jun to Dec 2025.
- Certificate in Data Visualisation, NTUC LearningHub, Pte Ltd Nov to Dec 2023
- Certificate in Cloud Technology, Agilitics Pte Ltd, Jan to Jul 2021
- Contract and Intellectual Property Management , NTUC LearningHub Pte Ltd, Dec 2020
- Follow Food and Beverage Safety and Hygiene Policies and Procedures, Xperience Pte Ltd, Dec 2013
Timeline
Validator
National University of Singapore, NUS
01.2026 - CurrentRead More
Procurement Engineer
Scientec Consulting Pte Ltd
07.2023 - 01.2026Read More
Customer Service Call Agent
Certis Cisco
03.2023 - 07.2023Read More
Digital Ambassador Lead
Cornerstone Global Partners
11.2020 - 02.2023Read More
Field Interviewer
ScienTec
10.2019 - 08.2020Read More
General Manager
Nuan Nuan Pte Ltd
02.2010 - 12.2019Read More
Private Tutor
LeWin Tuition Center
01.2005 - 01.2010Read More
Assistant Procurement Manager
Marietta International
01.2001 - 12.2004Read More
Customer Service Executive
ST Logistics Singapore Pte Ltd
01.1997 - 12.2000Read More
Business Development Manager
Dawn International Forwarder Pte Ltd
05.1994 - 12.1996Read More
Marketing Officer
Sony International (S) Pte Ltd
12.1992 - 04.1994Read More
RMIT University
BBA from Business Administration
Read More