Lee Hong Leng

• IT - Hardware/ Software
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
• Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
• Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
• Improved system efficiency by implementing and optimizing hardware and software components.
• Optimized networked software and operating systems by applying updates and patches.
• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.

• IT - Hardware/ Software
• Completed software updates and assessed security patches for optimized computer use.
• Verified compliance with applicable performance metrics and compatibility expectations.
• Collaborated with other departments to facilitate successful project completion.
• Deploy, manage, and maintain software applications across the organization's IT infrastructure using System Center Configuration Manager (SCCM).
• Develop and execute structured deployment plans to ensure smooth application rollouts and minimal user disruption.
• Ensure software compliance across all systems, adhering to internal policies and security standards.
• Manage and implement software updates, including patch management and security hotfixes to maintain system integrity.
• Configure and monitor client settings, compliance baselines, and group policies to enforce organizational standards.
• Conduct comprehensive inventory management for both hardware and software assets using SCCM's reporting and monitoring tools.
• Troubleshoot and resolve deployment and client-related issues, ensuring minimal downtime and optimal performance.

• Performed scheduled service work, installations, testing and troubleshooting.
• Designed custom solutions tailored to client-specific requirements, exceeding expectations with creative problem-solving techniques.
• Provided secondary training to personnel struggling with technological tools and systems.
• Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
• Implemented quality control measures to ensure the highest level of product integrity and reliability.
• Improved system performance by troubleshooting and resolving complex technical issues.
• Identified and corrected system faults to minimize operational system downtime.
• Trained junior engineers, providing mentorship and guidance to foster their professional growth and development.
• Executed troubleshooting and server support in both in-person and remote situations.
• Documented and developed engineering procedures and processes.
• Collaborated with other departments to facilitate successful project completion.

• IT - Hardware/ Software
• Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
• Implemented networking and server changes to meet client budgets and needs.
• Conducted end-user reviews for modified and new systems.
• Created detailed reports on engineering activities and findings.
• Verified construction documentation to meet client requirements and vision.
• Conducted technical evaluations of engineering designs and test results.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Improved system efficiency by implementing and optimizing hardware and software components.

• Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
• Trained and mentored junior engineers, providing guidance and direction.
• Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
• Documented and developed engineering procedures and processes.

Assisted in developing cost-effective solutions to engineering problems.

• Developed comprehensive engineering documents for all projects.
• Analyzed and interpreted customer requirements to develop engineering solutions.
• Designed and implemented quality control processes to facilitate customer satisfaction.
• Monitored and evaluated engineering performance to recommend improvements.
• Developed and implemented procedures to verify compliance with engineering standards.
• Conducted research to identify and evaluate new technologies and concepts.
• Optimized networked software and operating systems by applying updates and patches.
• Verified construction documentation to meet client requirements and vision.
• Conducted technical evaluations of engineering designs and test results.
• Documented and developed engineering procedures and processes.

• Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
• Completed software updates and assessed security patches for optimized computer use.
• Verified compliance with applicable performance metrics and compatibility expectations.
• Created detailed reports on engineering activities and findings.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Assisted in developing cost-effective solutions to engineering problems.
• Developed comprehensive engineering documents for all projects.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Prepared project presentations and reports to assist senior staff.