Choon Tuck Lee
Summary
Summary Profile 17 years casino operation experience and excellent customer service. Able to handle high rollers and special preferences patrons as well. Strong communication and interpersonal skills , well organised and friendliness . willing to learn individually or in group. willing to exchange ideas and perspective plans with colleagues and seniors. Independent, initiator and tenacity in handling difficult situations. Paiza coded full games in MBS except craps games. Microsoft: Excel, Word and Power point
Overview
21
21
years of professional experience
Work History
Pit Supervisor
Casino Table Games, Marina Bay Sands
01.2015 - Current
- Enforce dealers to provide good customer service as well as ensure dealers in their duties follow work procedure standards
- Table updates are record monetary and checking summarizing float inventory
- Verified the following dealer transactions : chips exchange,cash buy in,payment
- Verified patrons status and average bets of patrons rating
- Observes activity on the casino floor and watches for dishonest activity by dealers and/or patrons.
Dealer Supervisor
Casino Table Games
01.2010 - 01.2015
- Perform duties of pit supervisor when required
- Able to handle heavy action tables and incidents promptly and effectively
- Follow and respect superior and take responsibility for performance
- Table updates are record monetary and checking summarizing float inventory.
Pit Inspector
Casino Table Games, Casino Lisboa SJM Macau
01.2007 - 01.2010
- Reason for leaving (Exploring better career opportunities and challenges)
- Responsibilities:
- Record on computer while table update result, completes the dealers tracking report and assists in the scheduling of dealers
- Reporting on duty employee incidents and work performances and reporting on guest related incidents that occur on the gaming floor
- Manages and directs the daily activities for the assigned area of the casino
- Observes gaming personnel evidence of theft to dishonest patrons
- Completes a casino paperwork report for any irregularity in gaming procedures or unusual incident and reports to the manager.
Dealer
Casino Table Games, Genting Resorts World Berhad
01.2004 - 01.2007
- Malaysia
- Reason for leaving (looking for new challenges)
- To deal games and provide excellent and friendly service to all patrons
- Follow and respect superior and take responsibility for performance
- Demonstrate good chip work，float management, card placement ,accurate payouts and other relevant dealing skills
- Able to handle heavy action tables and incidents promptly and effectively.
Education
International Diploma - Business
Camford International College
2022
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Khai Mun Secondary School SPM
2004
Skills
- Customer Experience
- VIP Services
- Operation Monitoring
- Microsoft Word
- Microsoft PowerPoint
- Training Junior Team Members
- Guest Services
- Customer Service Standards
Additional Information
- Awards , MBS Q1 Casino Achiever Award (April 2015) nominees of 2015 Best of the Best Awards.
- MBS Written Commendation of 5 years Perfect Attendances.
Languages
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Hakka
Advanced (C1)
Malay
Upper intermediate (B2)
Timeline
Pit Supervisor
Casino Table Games, Marina Bay Sands
01.2015 - Current
Dealer Supervisor
Casino Table Games
01.2010 - 01.2015
Pit Inspector
Casino Table Games, Casino Lisboa SJM Macau
01.2007 - 01.2010
Dealer
Casino Table Games, Genting Resorts World Berhad
01.2004 - 01.2007
International Diploma - Business
Camford International College
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Khai Mun Secondary School SPM