Lee Chon Sang

Work History

Assistant Manager of Operations

Saizeriya

10.2019 - Current

Coordinated with General Manager in different operational issues and promotional activities.
Enhanced employee management by developing schedules, tracking time, and administering payroll.
Taught employees how to collaborate on daily job tasks and achieve service targets.
Performed statistical analyses to gather data for operational and forecast team needs.
Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Monitored employee productivity and optimized procedures to reduce costs.
Supervised operations team to support operational excellence and excellent customer service.
Developed and maintain operational guidelines for staff.
Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
Communicated with customers to assess satisfaction with products and services received.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reported issues to higher management with great detail.
Implemented innovative programs to increase employee loyalty and reduce turnover.

Chef Assistant

Grill Werkz

03.2016 - 06.2019

Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.
Prepped ingredients ahead of time to increase cooking and service speed.
Prepared and cooked quality meals in high-volume, fast-paced service environments.
Followed recipes and instructions to achieve quality and presentation standards.
Trained new kitchen staff on proper food handling and preparation techniques.
Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
Cleaned and oiled kitchen equipment to maintain optimized function.
Verified food temperatures and quality ahead of service to maintain standards.
Replenished food and ingredients supplies to meet service demand.
Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Assisted in setting up and breaking down kitchen stations.
Cleaned and maintained work areas, equipment and utensils.
Trained new staff on food preparation and safety procedures.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Stocked and rotated food items according to expiration dates.
Monitored food temperature, discarding items not stored correctly.
Pushed, pulled and transported large loads and objects.

Bartender

Rooftop

03.2015 - 11.2015

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Served high customer volumes during special events, nights, and weekends.
Followed strict recipes and drink measurements to minimize product used.
Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Kept bar presentable and well-stocked to meet customer needs.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Prepared custom drink orders by accurately measuring and mixing house ingredients.
Kept bar stocked with liquors, juices and garnishes for drinks.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Mixed unique and interesting cocktails for customers, including bar specials.

Overview

Work History

Assistant Manager of Operations

Chef Assistant

Bartender

Education

O Level - Account And Economic

Skills

Timeline

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