LEE Chee Kuang
Summary
Accomplished professional with 17 years of extensive experience in leading API commercialization efforts, including client engagement, strategic campaigns, and partnership collaborations. Recognized for driving successful SAP integration initiatives and delivering impactful digital advisory services to optimize client processes and enhance business outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Global SAP Advisory Lead
HSBC
- Provided SAP advisory services to both internal teams and external clients, ensuring the implementation of the most suitable SAP solutions for seamless integration with HSBC
- Assumed the role of Global Product Owner for the HSBC SAP integration solution, enabling swift onboarding for SAP clients and streamlining their integration process with HSBC.
Global Head of Developer Portal/ Regional API Product Lead
HSBC
09.2022 - Current
- Lead and manage a team of 5 cross functional product managers on the development and management of a developer portal which results in a 20% increase in adoption
- Implement strategies and innovative enhancements to attract, onboard, and retain both business users and developers within the ecosystem
- Deliver presentations and workshops at developer conferences, internal and external engagements to promote the platform
- Accelerate end to end client implementation cycle by designing an easy-to-use sandbox environment with ready-to-use sample applications and mock data, reducing integration time by 30% and improving client experience.
Regional API Product Lead
HSBC
09.2022 - Current
- Direct the regional API product strategy, driving the development and adoption of APIs tailored to the customers’ needs in the region
- Spearheaded launch of the pivotal API in 2023, enabling clients to seamlessly retrieve payment status via API for instructions transmitted across multiple channels
- Lead API commercialization initiatives through client events, trainings, and targeted campaigns in partnership with Sales, Coverages and key business partners
- Achieved significant success with a campaign in Singapore in 2023, resulting in a 100% increase in client adoption
- Engaged in over 30 client advisory sessions and RFP to gain insights into client pain points, offering expert digital channel advisory (API, host to host, SWIFT) to enhance their business processes
- Manage the technical integration of HSBC APIs with five third-party vendors/ERP/TMS to enhance client adoption rates through strategic third-party partnerships.
Director, Regional API Product Lead/ Chief Product Owner (interim)
Standard Chartered
02.2020 - 09.2022
- Managed API product and digitization roadmap across Cash Management, Trade Finance and Securities Services for Southeast Asia region
- Successfully led and accomplished a pivotal initiative in 2020/2021, seamlessly integrating the FX API platform with the Transaction Banking API platform at Standard Chartered
- Resulted in a consolidated connectivity solution, unlocking new revenue opportunities
- Spearheaded key API global initiative to digitize and streamline customer technical onboarding process which enables customers to onboard themselves through a self-service portal with the objective to accelerate technical onboarding cycle and improve customer onboarding experience
- Improved customer testing strategy by designing the digital API testing platform
- This provides a stable customer test environment that reduces downstream system dependencies and supports testing of negative scenarios which could not be done previously
- Led customer self-service project which provides API dashboards to internal service team to monitor client transactions to improve client support turnaround time
- Led API marketplace and sandbox initiative to facilitate co-creation with clients as part of API first strategy and provide clients with a platform to explore various use cases using Standard Chartered’s and third-party partners’ APIs
- Worked closely with technology team as the Product Owner under an agile framework and rolled out more than 10 new APIs for Cash and Securities services in 2020/2021 including the most in-demand cross border payment API
- Participated in multiple client advisory sessions and to present API use cases and Standard Chartered’s digital capabilities.
Vice President, Regional Technical Implementation Manager
DBS
11.2017 - 01.2020
- Led more than 10 pilot API implementations for customers across different sectors with complex solutioning and tight timeline
- Created implementation framework for implementation teams regionally including step by step customer onboarding process, standard technical parameters for each API service, governance model, kick off meeting template, test cases, project plan template and deployment checklist
- Effectively managed the digital API testing platform, overseeing onboarding of over 100 regional customers
- Acted as process owner, representing implementation teams to collaborate with Digital Channel and Technology teams on platform requirements, design, testing approach, and quality assurance
- Delivered regional API and SAP advisory and training services, offering leadership and guidance to implementation teams while serving as the primary escalation point for all API and SAP-related matters
- Collaborated with Digital Channel and Technology teams to optimize API project onboarding, standardizing processes for enhanced customer satisfaction, retention, and process efficiency
- Close collaboration with multiple departments such as FX and consumer banking departments to design the API integration process and successfully implemented the cross-department API solutions to multiple customers
- Advisor to customers on API use cases and presented DBS’ digital solutions during pre-implementation and RFP to ensure the right solutions (API, Host to host, SWIFT)/ file format (ISO20022 XML, proprietary, data mapping) are offered so as to increase sales and customer satisfaction.
Vice President, Regional Client Integration Manager
HSBC
09.2013 - 10.2017
- Led Integration Manager roles across various global/regional Cash Management projects spanning 10-20 countries, including the largest project of 2017, involving intricate solutioning and enhancements within stringent timelines
- Spearheaded process consulting initiatives by thoroughly assessing customers' business and technical needs to recommend optimal solutions
- Two clients endorsed my expertise at Eurofinance 2015, sharing their positive experiences and the impactful improvements to their processes
- Project managed end to end implementation from pre-sales/ RFP/ solutioning to project management, client onboarding activities such as project initiation, internal documentation, SIT, UAT, PVT for global/regional very complex projects
- Provided detailed payments product solutioning and advice on the most efficient and cost saving way of connectivity, such as Host to Host (SFTP, AS2, FTPS, HTTPS), SWIFT implementation (FileAct and FIN), PGP encryption, ERP integration, file converter and file format (ISO20022 XML, MT messages, bank proprietary) consultation
- Acted as the regional subject matter expert for SAP integration and all SAP-related matters across Asia Pacific, delivering multiple trainings on SAP topics to internal Integration Managers in the region.
Assistant Vice President, Regional Implementation Manager
Deutsche Bank AG
07.2011 - 08.2013
- Held Lead Project Manager Position for multiple regional Cash Management Implementations, including Deutsche Bank’s highest profile Regional Cash Management project in Year 2012, which involved 9 countries requiring complex solutions within a challenging 9-month period
- The project won ‘Best Regional Cash Management Project’ award under the Asset Triple A Global Transaction Award category
- Involved in major regional RFP responses and participate in RFP meetings to secure important mandates
- Managed entire Project Management milestones, from initiation to closure which include pre-sales, scoping, documentation, setups, SIT, UAT, PVT
- Managed integration with clients and provide advice on the most efficient and cost saving way of connectivity, such as Host to Host, SWIFT implementation and file format consultation
- Worked closely with Product Management team to develop Business Requirement Documents, for two partner banks and two internal product enhancements, and to review Functional and Technical Specifications to ensure that the enhancements are in line with business expectations and regulatory compliance.
Team Lead - Product Integration Manager/ Project Manager
Deutsche Bank AG
04.2010 - 06.2011
- Led the Product Integration team of 4 to support Global Cash Management ERP solutions for more than 500 corporate clients across Asia Pacific and Europe
- Led the Business Process Management team of 2 for the business process management projects in Investment Banking IT to automate and re-engineered processes for cost savings
- Led the Product Integration team to support the Global Cash Management ERP solutions which include SAP, SAP PI, Oracle Integration and Data Integrator Implementation
- Led and managed 3 new major Cash Management product projects - SAP PI Integration solution, SAP AR solution, Oracle AR solution to create competitive advantages for Deutsche Bank to tap new markets
- Involved in the pre-sales meetings to present on the technical aspect of the Cash management ERP products to the customers and address the customers’ requirements of the products
- Successfully conducted 2 product development trainings for business branches and responsible for future trainings to improve competencies in product knowledge
- Identified clients’ business requirements and translate them to functional and technical designs
- Developed project plans and manage projects from development to rollout to ensure project plan are accomplished according to customers’ specifications.
Consultant
IBM Singapore Pte Ltd
05.2007 - 04.2010
- Led the IBM SAP Community in organizing knowledge exchange and interaction events for more than 50 consultants
- Took lead in the Accounts Payable (AP) interface integration team which consisted of over 20 sub-systems to be integrated with SAP
- Gathered and analyzed clients’ business requirements and translated them to more than 30 functional and technical specification documents for AP processes, enhancements, and interfaces
- Configured AP solutions in SAP to meet client’s business needs
- Project managed and performed various stages of testing including unit tests, System Integration Tests, User Acceptance Tests, and Live tests.
Education
Bachelor of Computing -
National University of Singapore
07.2007
Skills
- SAP FICO
- ABAP Programming
- Data Integrator
- Java Programming
- Message Broker
- SQL
- JSON
- ISO20022
Certification
- SWIFT for Corporate, 04/01/2015
- Project Management Professional (PMP), 04/01/2011
- Certified in Business Objects (SAP), 07/01/2008
- Certified in Web Dynpro (SAP), 08/01/2008
Languages
English
Mandarin
Classification
Public
Personal Information
Nationality: Singaporean
Timeline
Global Head of Developer Portal/ Regional API Product Lead
HSBC
09.2022 - Current
Regional API Product Lead
HSBC
09.2022 - Current
Director, Regional API Product Lead/ Chief Product Owner (interim)
Standard Chartered
02.2020 - 09.2022
Vice President, Regional Technical Implementation Manager
DBS
11.2017 - 01.2020
Vice President, Regional Client Integration Manager
HSBC
09.2013 - 10.2017
Assistant Vice President, Regional Implementation Manager
Deutsche Bank AG
07.2011 - 08.2013
Team Lead - Product Integration Manager/ Project Manager
Deutsche Bank AG
04.2010 - 06.2011
Consultant
IBM Singapore Pte Ltd
05.2007 - 04.2010
Global SAP Advisory Lead
HSBC
Bachelor of Computing -
National University of Singapore
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