Leanne Jos Agulay
Summary
A team player dedicated to making delicious coffee, alcoholic and non-alcoholic beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Senior Barista
1880 PTE LTD
03.2021 - Current
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Cross-trained floor staffs on latte art and coffee brewing techniques , equipment use as well as deep cleaning of Coffee machine and Grinder.
- Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
- Resolved customer complaints professionally while maintaining a positive attitude, ensuring repeat business.
- Provided knowledge of coffee beans, brewing methods, and flavor profiles to educate customers and enhance their experience.
- Collaborated closely with team members to boost productivity during peak hours.
- Implemented quality control measures for consistently high-quality beverages served every time.
- Innovated new drink recipes that became popular menu items among regular patrons.
- Coordinated services(e.g free flow) for special events such as meetings, parties, or corporate functions, leading to increased brand exposure within the community.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Created new training guidelines, and provided staff orientation and training.
- Used POS (Revel) system to accurately enter orders and process payments.
Food Runner/Lead Barista
Lavo,Marina Bay Sands
08.2018 - 03.2021
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Performs coffee brewing, latte art, proper equipment cleaning and handling.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Proactively anticipated guests'' needs through attentive observation and prompt assistance when required.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Captain
Barrio By Mex Out
10.2017 - 07.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Provides fast and efficient service to guests.
- Waiting tables and order taking.
- Performs cashiering
- Clearing and setting up tables
- Following Managers' designations/ad-hoc duties assigned
- Assists in keeping front of house tidy at all times
- Assists in training of new staffs
- Performs basic bartending like mixing preparations of alcoholic or non-alcoholic beverages.
- Practices coffee making such as art lattes
Education
High School Diploma -
PSB Academy
Singapore11.2021
Skills
- Supply ordering
- Inventory management
- POS system operation
- Quality control
- Cleanliness standards
- Equipment maintenance
- Specialty drink creation
- Order processing
- Hand-Crafted Drink Recipes
- Customer Service
- Staff Training
- Supply Restocking
Additional Information
- Company's achievement in hosting the after-party of World's 50 Best Bar Singapore.
- Chosen to take part in Naked Malt and Se Busca Cocktail competition.
Timeline
Senior Barista
1880 PTE LTD
03.2021 - Current
Food Runner/Lead Barista
Lavo,Marina Bay Sands
08.2018 - 03.2021
Captain
Barrio By Mex Out
10.2017 - 07.2018
High School Diploma -
PSB Academy
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