Leah Valeros
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Watsons Personal Care Stores Pte Ltd
07.2008 - 11.2023
- Managed daily store operations.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored, supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Perform other related concern assigned by higher management.
Retail Supervisor
Wingtai Asia Singapore
12.2006 - 12.2007
- Handled customer concerns promptly and efficiently.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
- Maintained high standard of store presentation and cleanliness, attracting more customers and enhancing their shopping experience.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Performed other related task assigned by the manager.
Education
Bachelor of Arts - Economics
Far Eastern University
Philippines05-1999
Skills
- Customer service management
- Operations management
- Team management
- Mentoring and coaching
- Loss prevention
- Inventory management
Timeline
Assistant Store Manager
Watsons Personal Care Stores Pte Ltd
07.2008 - 11.2023
Retail Supervisor
Wingtai Asia Singapore
12.2006 - 12.2007
Bachelor of Arts - Economics
Far Eastern University
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