Lea Lee
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Sales Associate
UNIQLO
01.2023 - Current
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Front Desk Supervisor
Westin Singapore
04.2024 - 05.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
F&B Supervisor
Shangri-La Singapore
08.2023 - 09.2023
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
Front Desk Agent
Marriott Tang Plaza Singapore
04.2022 - 09.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees, and payments.
Education
TD in Hospitality And Hotel Management
ITE College West
Singapore10.2025
Skills
- Customer Service
- POS System Operation
- Stocking and Receiving
- Retail Store Operations
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Front Desk Supervisor
Westin Singapore
04.2024 - 05.2024
F&B Supervisor
Shangri-La Singapore
08.2023 - 09.2023
Sales Associate
UNIQLO
01.2023 - Current
Front Desk Agent
Marriott Tang Plaza Singapore
04.2022 - 09.2022
TD in Hospitality And Hotel Management
ITE College West
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