Le Trung Nghia
Executive, Technical Sales
Ho Chi Minh City
Summary
Dynamic technical sales executive with a proven track record at Cummins DKSH, adept at leveraging analytical skills to enhance inventory control and drive revenue growth. Skilled in problem resolution and fostering customer relationships, I successfully improved service turnaround times and expanded market presence through innovative strategies and collaboration.
Successful Executive with over 10 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
21
21
years of professional experience
1
1
Certification
2
2
Languages
Work History
Executive, Technical Sales
Cummins DKSH (Vietnam) LLC
10.2011 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Conducted detailed market analysis to identify new parts sourcing opportunities, expanding product offerings.
- Collaborated with sales teams to develop promotional materials for parts, boosting awareness and sales.
- Leveraged data analytics to predict parts demand more accurately, aligning inventory levels with customer needs.
- Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Achieved significant reduction in order processing times by reorganizing parts warehouse for optimal efficiency.
- Fostered culture of continuous improvement, leading to streamlined operations and better teamwork.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Expanded the company''s market presence by identifying and pursuing new business opportunities, resulting in increased revenue growth.
- Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Collaborated with cross-functional teams to design and execute successful marketing campaigns that drove sales growth.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Built relationships with customers and community to establish long-term business growth.
Service Engineer
Caterpillar
10.2009 - 10.2011
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
Mechanic
Truck Garage
10.2003 - 06.2010
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Education
Bachelor of Arts - Automotive Engineering
HCM University of Technology And Education
Ho Chi Minh City, Vietnam 04.2001 -
Skills
Problem resolution
Customer retention
Interpersonal skills
Operations management
Staff training
Customer-oriented
Sales analysis
Analytical skills
Project management
Staff motivation
Inventory control
Business development
Supply chain management
Certification
Internal Stakeholder Management For Win-Win Collaboration
Timeline
Internal Stakeholder Management For Win-Win Collaboration
11-2024
Executive, Technical Sales
Cummins DKSH (Vietnam) LLC
10.2011 - Current
Service Engineer
Caterpillar
10.2009 - 10.2011
Mechanic
Truck Garage
10.2003 - 06.2010
Bachelor of Arts - Automotive Engineering
HCM University of Technology And Education
04.2001 -
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