LE MINH HANG

• Led and managed a department of 30 employees, divided into three sales teams and one after-sales service team.
• Successfully implemented telesales strategies that resulted insignificant revenue growth for a high-end English language program.
• Developed and delivered comprehensive training programs for new employees, focusing on product knowledge, sales techniques, and customer service skills.
• Provided regular feedback and coaching to team members to improve performance and enhance their professional development.
• Monitored team performance, analyzed key metrics, and implemented strategies to optimize productivity and efficiency.
• Collaborated with team leaders to assign tasks, address challenges, and ensure seamless workflow and customer satisfaction.
• Fostered a positive and supportive work environment that encouraged teamwork, innovation, and employee engagement.
• Cultivated strong relationships with key stakeholders, including the CEO in Korea, to ensure alignment with business objectives and strategic goals.

• Supported the CEO in managing daily operations for a furniture and construction materials trading company, facilitating communication and transactions between Vietnamese and Korean partners.
• Translated and interpreted documents during meetings, negotiations, and business trips, ensuring clear and accurate communication between parties.
• Managed logistics, coordinated shipments, and resolved operational issues to ensure smooth business operations.
• Contributed to building and maintaining strong relationships with suppliers, customers, and other stakeholders.

• Provided professional interpreting services for various clients, facilitating communication between Korean and Vietnamese speakers in diverse settings.
• Developed and delivered customized Korean language lessons to individuals and small groups, adapting teaching methods to meet specific learning needs and goals.

Contributed to the sales team by providing after-sales service to existing customers in Vietnam, and identifying new potential customers through telesales.

• Utilized provided data to conduct effective telemarketing campaigns, generating leads, and building relationships with prospective clients.
• Resolved customer inquiries and issues, ensuring customer satisfaction and retention.
• Collaborated with the sales team to achieve sales targets and expand the company's market share in Vietnam and Southeast Asia.

• Korean - Fluent in both written and spoken Korean, holding TOPIK 5 certification.

• Assisted in organizing internal training programs, including preparing documents, securing training locations, arranging logistics for tea breaks, and communicating with trainers from Hong Kong and the UK.

• Assisted in organizing internal training programs, including preparing documents, securing training locations, arranging logistics for tea breaks, and communicating with trainers from Hong Kong and the UK.

• Provided professional interpreting services for various clients, facilitating communication between Korean and Vietnamese speakers in diverse settings.
• Developed and delivered customized Korean language lessons to individuals and small groups, adapting teaching methods to meet specific learning needs and goals.