LE DANG HIEU

1. Risk Management:

• Develop and implement risk management plans following corporate guidelines.
• Identify, assess, and mitigate risks within company operations.
• Provide guidance on risk control solutions for relevant departments.
• Consolidate and report risk management activities.

2. Process Management & Optimization:

• Develop, improve, and standardize operational processes and documentation.
• Ensure process compliance with corporate policies and industry standards.
• Track implementation and report progress.

3. Compliance & Quality Control:

• Develop and execute annual compliance control plans.
• Ensure departments adhere to corporate regulations and fitness industry standards.
• Monitor and report on compliance status.

4. Training & Team Development:

• Conduct professional and skills training for employees.
• Supervise and ensure adherence to company policies and best practices.
• Foster a high-performance culture within teams.

5. Internal Governance & Operational Efficiency:

• Design and implement internal governance frameworks (policies, workflows, and authorization matrices).
• Manage internal data, documents, and operational risks.
• Oversee and maintain department equipment and assets.

1. Service Operations & Compliance – Managed risk control and compliance to ensure seamless service delivery.

2. Process Optimization – Streamlined workflows and enhanced operational efficiency.

3. Team Training & Performance – Trained staff to improve service quality and ensure adherence to standards.

4. Internal Governance & Asset Management – Oversaw procedures, asset utilization, and risk mitigation.

1. Operations & Investor Relations – Represented Toong in working with investors on operational matters.

2. Site Management – Ensured stable operations, including services, personnel, and infrastructure.

3. Community Building & Leadership – Led, guided, and supervised teams to foster a strong community across two locations.

4. Brand Representation & Service Improvement– Acted as the highest brand representative and continuously enhanced service quality.

1. Clinic Operations Management – Oversaw daily clinic operations to ensure business efficiency.

2. Customer Service & Process Improvement– Developed service processes and treatment standards for optimal customer experience.

3. Team & HR Management – Managed personnel across different functional teams to enhance performance

1. Service Operations Management – Oversaw daily operations at California Fitness & Yoga Center.

2. Cross-Department Coordination – Worked with various teams to ensure customer satisfaction and service excellence.

3. Customer Retention & Contract Management – Developed retention programs and managed contracts and cash flow.

4. Team Training & Development– Organized meetings and training sessions to enhance service skills.