Layla Natassha Bte Zainudin

- Admission, transfer and discharge of patients.

- Patient care activities, e.g. observing, monitoring and reporting of patients’ conditions and progress. Escalate and notify RN of all unusual and / or untoward observations or happenings.

- Preparation of trolleys and equipment for ward-based procedures, e.g. blood culture, CVP / PICC, intra-pleural drain, lumbar puncture etc. Perioperative care, e.g. preoperative preparation, sending and receiving patients from operating theatres / endoscopy

- Cardiopulmonary resuscitation; perform rescue ventilation with bag-valve-mask device and external cardiac massage

- Attends to patients’ care needs in their activities of living, such as bathing, feeding and toileting, skin care, lifting, mobilizing and transportation.

- Maintains safe environment through the use of quality assurance and risk management strategies.

- Respects the values, customs, spiritual beliefs and practices of individuals and groups.

- Practices within own level of competence to promote safety of self and patients.

- Demonstrates proper use and care of equipment.

- Admission, transfer and discharge of patients.
- Patient care activities, e.g. observing, monitoring and reporting of patients’ conditions and progress. Escalate and notify RN of all unusual and / or untoward observations or happenings.
- Preparation of trolleys and equipment for ward-based procedures, e.g. blood culture, CVP / PICC, intra-pleural drain, lumbar puncture etc.
Perioperative care, e.g. preoperative preparation, sending and receiving patients from operating theatres / endoscopy
- Cardiopulmonary resuscitation; perform rescue ventilation with bag-valve-mask device and external cardiac massage
- Attends to patients’ care needs in their activities of living, such as bathing, feeding and toileting, skin care, lifting, mobilizing and transportation.
- Maintains safe environment through the use of quality assurance and risk management strategies.
- Respects the values, customs, spiritual beliefs and practices of individuals and groups.
- Practices within own level of competence to promote safety of self and patients.
- Demonstrates proper use and care of equipment.

• Completed intake assessment forms and filed clients' charts.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Collected, verified, recorded and processed client demographics, insurance payments and referral information.
• Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
• Disinfected tools, equipment and surfaces between patients.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.
• Executes excellent sales floor merchandising and selling.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Stayed up-to-date on menu changes to help customers make food choices.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.