Administrative
Lay Beng Lucy Tan
Caterpillar Asia Pte Ltd
43
years of professional experience
Dynamic administrative professional and leader with over years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Work History
Account Coordinator
27 Years 8 Months- Managed dealers orders accounts in China, Singapore, Malaysia, Indonesia, Thailand, Bangladesh, India, Myanmar and Colombia, from orders to cash process flows with operations & compliance support and customer engagement strategies.
- Facilitated business by implementing or maintain consistent continuous improvement practical networking techniques.
- Improved customer satisfaction through monthly meeting & application of superior conflict resolution and problem-solving skills to built relationships and community to establish long-term business growth.
- Successfully implemented deployment of corporate MACH 1 project globally.
Administrative Coordinator
5 Years 6 Months- Consulted with suppliers and agents to arrange proper in-transit permissions to ship to various locations.
- Processed company's import permit and export license processes.
- Compiled purchase orders to post international shipments in company logs.
- Prepared detailed documents and reports in adherence administrative processes.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Managed bookkeeping, prepared budgets and cost reports.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Designed export strategies to meet project requirements for delivery timeframe.
Business/Shipping Executive
4 Years 6 Months- Designed export strategies to meet project requirements for delivery timeframe.
- Prepared various import, export and supplier forms for customs submittal.
- Consulted with suppliers and agents to arrange proper in-transit permissions to ship to various locations.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Communicated between internal and external stakeholders, clients and vendors.
Export Coordinator
1 Year 11 Months- Initiated and maintained customer master profiles to correct information and offer consistent service.
- Followed up with customers to resolve inquiries.
- Communicated information and instructions to and from vendors to research and resolve operational problems.
- Corrected billings and issued debit and credit memos for customers to reconcile accounting.
Education
Bachelor of Business - Business Management
Timeline
Account Coordinator
Caterpillar Asia Pte Ltd
07.1994 - 03.2022Read More
Administrative Coordinator
Elecktrim Motors & Machinery Pte Ltd
10.1988 - 04.1994Read More
Business/Shipping Executive
Textile Manufacturers
10.1982 - 04.1987Read More
Export Coordinator
International Air Forwarders
03.1979 - 02.1981Read More
University of Western Sydney
Bachelor of Business from Business Management
Read More