Senior Executive
CPFB
10.1980 - 02.2022
- Oversaw daily operations to ensure high levels of productivity.
- Handled calls per day to address customer inquiries and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved operations through consistent hard work and dedication.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Streamlined operations to maximize business efficiency and professionally.
