Laxman Rav

• Monitored partner performance and provided feedback on areas of improvement.
• Collaborated with colleagues and support staff to maximize team efficiency.
• Streamlined internal processes, fostering improved efficiency and productivity within the firm.
• Achieved successful client outcomes by identifying and addressing their unique needs and goals.
• Developed and implemented strategies to enhance partner relations.
• Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
• Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
• Cultivated a positive work environment within the firm by promoting collaboration among colleagues.

• Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
• Assisted with event coordination, resulting in successful functions and satisfied clients.
• Trained new team members on company policies, procedures, including hospitality industry best practices fostering their growth within our organization.
• Handled reservation inquiries accurately, securing bookings and maximizing hotel occupancy rates.
• Assisted management with implementing cost-saving measures while still maintaining exceptional levels of service.
• Managed front desk operations during busy periods, effectively prioritizing tasks without sacrificing attention to detail or customer care quality.
• Developed strategies for encouraging positive online reviews from satisfied customers which led to increased bookings.
• Provided personalized recommendations on local attractions, contributing to the overall enjoyment of each guest''s stay.
• Streamlined check-in and check-out processes for improved efficiency and guest convenience.

• Resolved complex customer complaints, ensuring a positive experience with the company''s products and services.
• Conducted regular reviews of closed tickets to ensure quality control measures were upheld throughout the support process.
• Championed proactive outreach initiatives aimed at reducing common user issues, leading to a decrease in incoming support requests.
• Enhanced customer satisfaction by providing timely and accurate solutions to technical issues.
• Served as an escalation point for urgent or complicated cases, applying expertise to address critical issues effectively.
• Created user-friendly guides and resources for self-help, empowering customers to find solutions independently.

• Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
• Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
• Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
• Enhanced team performance by implementing effective communication and collaboration strategies.
• Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
• Resolved conflicts within the team swiftly, ensuring an amicable resolution that maintained workplace harmony while addressing core issues constructively.
• Ensured smooth operations by maintaining open lines of communication between team members and upper management.
• Monitored and maintained team chemistry by continually reminding team members about common goal and common bond.

• Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
• Analyzed proposed technical solutions based on customer requirements.
• Developed scalable and maintainable code, ensuring long-term stability of the software.
• Collaborated with management, internal and development partners regarding software application design status and project progress.
• Developed reusable components that significantly reduced development effort on multiple projects.
• Refactored legacy codebases for improved maintainability, paving the way for easier future updates.

• Waited tables in Yayoiken Restaurant
• Manages multiple orders at once, note keeping, and log book checking
• Assisted in Preparation of food

• Helped keep log books and equipment in working order
• Cleaning and maintenance of shelters and pets
• Helping out at the SPCA Store and Souvenir Shop

Media Assistant (Part-Time)

• Assisted in managing media content for various projects, enhancing skills in video editing and audio

Skills:

• Script Writing: Developed writing skills through various media projects, capable of crafting clear and engaging scripts for TV

THe above was done through a very recent project for a module: Television Studio Production where I actually gained hands on acccess to audio video monitoring equipment and multi camera production.