LAW YEW LOONG
Bandar Sri Damansara
Summary
Dedicated and service-oriented F&B professional with 10 years of experience in luxury hospitality, fine dining, and guest relations. Skilled in delivering exceptional customer service, handling VIP guests, and maintaining high operational standards in fast-paced environments. Experienced in both restaurant service and personalized butler-style hospitality, with strong communication, teamwork, and problem-solving abilities. Proven ability to adapt quickly, support opening teams, and create memorable guest experiences while upholding professionalism and attention to detail.
Overview
2027
2027
years of professional experience
Work History
Service Attendant
Paiza Sky Palace
Marina Bay Sands
2024 - Current
- Provided exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization in dining areas and service stations.
- Assisted with food preparation, ensuring adherence to safety standards.
- Collaborated with team members to streamline service processes and improve efficiency.
- Set up and dismantled dining arrangements for special events and functions.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Provided exceptional service to guests, anticipating needs and preferences for personalized experiences.
- Managed household inventory, ensuring timely restocking of supplies and resources.
- Organized and maintained cleanliness in living areas, upholding high standards of presentation.
- Coordinated daily activities and schedules for household members, optimizing efficiency and time management.
- Oversaw event planning logistics, ensuring seamless execution of gatherings and special occasions.
- Implemented improvements in service delivery processes, enhancing guest satisfaction and retention rates.
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Collaborated with other household staff members to ensure cohesive operation of all domestic matters.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Handled confidential personal information with discretion and sensitivity, preserving trust between employer and employee.
- Oversaw maintenance projects within the residence by coordinating with contractors, keeping disruptions minimal while ensuring timely completion of work.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
VIP Club Lounge Leader
Ritz Carlton Hotel
01.2020 - 01.2023
- Managed operations of the VIP Club Lounge, ensuring high-quality service delivery to guests.
- Led a team of culinary professionals, providing guidance and training to maintain service standards.
- Implemented cost-saving measures while maintaining food quality and guest satisfaction.
Sous chef - Head chef
TCW Restaurant, JCEspresso Cafe
01.2019
- Collaborated with the head chef to develop and execute menu concepts, emphasising creativity and quality.
Kitchen assistant - Sous chef
Senya Izakaya Solaris Japanese Restaurant
01.2016 - 01.2018
- Collaborated with the head chef to develop and execute menu concepts, emphasising creativity and quality.
- Supervised kitchen staff, ensuring adherence to food safety standards and timely preparation of dishes.
- Contributed to menu planning and inventory management, optimising resource utilisation and minimising waste.
Education
Diploma - Culinary Arts
BERJAYA COLLEGE
01.2021
Skills
Culinary skills: Proficient in various cooking techniques and cuisines
Leadership: Demonstrated ability to lead and motivate teams to achieve organisational goals
Multilingual: Fluent in English, Malay, Chinese (Mandarin and Cantonese), and Hakka
Communication: Effective verbal and written communication skills
LANGUAGES
English (Fluent)
Mandarin (Fluent)
Malay (Basics)
Cantonese (Intermediate)
Timeline
VIP Club Lounge Leader
Ritz Carlton Hotel
01.2020 - 01.2023
Sous chef - Head chef
TCW Restaurant, JCEspresso Cafe
01.2019
Kitchen assistant - Sous chef
Senya Izakaya Solaris Japanese Restaurant
01.2016 - 01.2018
Diploma - Culinary Arts
BERJAYA COLLEGE
Service Attendant
Paiza Sky Palace
2024 - Current