Law Chew Kwong
Jurong West
Overview
8
8
years of professional experience
Work History
Food and Beverage Server
Jollibee
04.2025 - Current
- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Ensured accuracy in order taking and delivery, enhancing overall dining experience.
- Collaborated with kitchen staff to expedite meal preparation and improve service efficiency.
- Trained new staff on service protocols and menu knowledge to maintain consistency.
Customer Service Officer
Mentor Media
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted large volume of customers daily, fostering positive experiences and prioritizing customer satisfaction.
- Resolved customer complaints promptly, alleviating dissatisfaction through timely and effective solutions.
- Leveraged in-depth product knowledge to provide customers with accurate information and tailored recommendations.
Logistics
Avant Logistic Service
03.2020 - 01.2023
- Preparing Sales and item for delivery and for sending to For the next day
- To ensure Items in ready Condition send out for delivery.
Retail Sales
Golden Village
04.2018 - 03.2020
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Identified and maximized sales opportunities, and increased customer retention rates.
Education
Social Media Advertising Professional -
FirstCom Academy
SingaporeProfessional Leadership and Business Development -
FirstCom Academy
Google Marketing Professional -
FirstCom Academy
Nitec -
ITE Central
Certificate in Engineering And IT - Information Technology
PSB Academy
Singapore 04.2001 -
Skills
Adaptability
Communication
Customer Service
Excellent Communication Skills
Communication Skills
Timeline
Food and Beverage Server
Jollibee
04.2025 - Current
Customer Service Officer
Mentor Media
09.2023 - Current
Logistics
Avant Logistic Service
03.2020 - 01.2023
Retail Sales
Golden Village
04.2018 - 03.2020
Certificate in Engineering And IT - Information Technology
PSB Academy
04.2001 -
Nitec -
ITE Central
Google Marketing Professional -
FirstCom Academy
Professional Leadership and Business Development -
FirstCom Academy
Social Media Advertising Professional -
FirstCom Academy
Details
Jurong West, 641651, 96739731, raitoright@gmail.com, 04/26/97, Singaporean
Hobbies and Interests
Gaming