Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Lavanya Chandrasegaran

Lavanya Chandrasegaran

Summary

Passionate Hospitality and Tourism Management student with extensive experience in guest services, event operations, and customer engagement. Proven expertise in managing event logistics, ensuring public safety, and delivering high-quality service in fast-paced, high-pressure environments. Recognised for strong communication skills, adaptability, and attention to detail. Demonstrated ability to engage diverse audiences, resolve inquiries efficiently, and create memorable guest experiences. Committed to contributing to service excellence and customer satisfaction in dynamic environments.

Overview

3
3
years of professional experience

Work History

Concert Staff

IMC Live Global
10.2024 - 10.2024

Oversaw guest entry management and ensured seamless event operations by providing exceptional customer service. Assisted in maintaining crowd control and addressing attendee inquiries to enhance the event experience.

Retail Assistant

Fast Jobs
09.2024 - 10.2024

Promoted and sold products from top brands like Nike and Adidas. Delivered personalized customer service by assisting with product inquiries, sizing, and recommendations, ensuring a positive shopping experience and driving sales.

Sensoryscape Guide

Asia Tech X Singapore
05.2024 - 05.2024

Guided attendees to various event locations across Sentosa Island, answering questions, and providing assistance to ensure a smooth and enjoyable experience for all guests. Handled high-pressure situations effectively, ensuring event objectives were met.

Banquet Server

YY CIRCLE
03.2024 - 03.2024

Delivered outstanding service during high-profile events by collaborating with fellow team members to manage the smooth flow of service. Ensured guests' satisfaction by promptly addressing requests, ensuring timely food delivery, and maintaining a high level of professionalism in a fast-paced environment.

Docent

X3D
09.2023 - 09.2023

Facilitated engagement with visitors during the "Now Is Not The Time" exhibition, providing insightful historical information about Singapore's founding father. Interacted with ministers and other high-profile individuals, sharing key exhibits and fostering a deeper understanding of Singapore's heritage.

Customer Service Staff Member

OCBC
01.2023 - 02.2023

Assisted customers with banking transactions, including card activations and updates to personal information. Managed customer inquiries in a professional and efficient manner, ensuring a positive experience while maintaining a high standard of service.

Warehouse Employee

Ninja Xpress
11.2021 - 11.2021

Assisted in logistics operations by sorting and packing parcels to ensure timely deliveries. Contributed to the smooth functioning of the supply chain by adhering to safety guidelines and maintaining organizational efficiency in a high-volume environment.

Education

High School Diploma -

Nanyang Polytechnic
04-2026

Queensway Secondary School
10-2022

Queenstown Primary School
11-2018

Skills

  • Operations Management
  • Public Safety
  • Crisis Management
  • Customer Engagement
  • Event Coordination
  • Team Collaboration
  • Communication Skills
  • Problem-Solving

Languages

English
Tamil

Timeline

Concert Staff

IMC Live Global
10.2024 - 10.2024

Retail Assistant

Fast Jobs
09.2024 - 10.2024

Sensoryscape Guide

Asia Tech X Singapore
05.2024 - 05.2024

Banquet Server

YY CIRCLE
03.2024 - 03.2024

Docent

X3D
09.2023 - 09.2023

Customer Service Staff Member

OCBC
01.2023 - 02.2023

Warehouse Employee

Ninja Xpress
11.2021 - 11.2021

High School Diploma -

Nanyang Polytechnic

Queensway Secondary School

Queenstown Primary School
Lavanya Chandrasegaran