Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Hi, I’m
Lavania Priya
Singapore
Summary
Overview
15
years of professional experience
1
Certification
Work History
Singapore Airlines
Senior Flight Attendant
05.2012 - 12.2021
Job overview
- Multiple 'Best Airlines in the world' award
- Outstanding commendation by Captain and Station Manager, on handling and managing bird strike incident efficiently (08/2015)
- Supervisors' recognition in exceeding passengers' expectation, being a great team player, having great leadership qualities, and problem solving abilities (2012-Present)
- Excellent service performance, GEM (Garnering Excellence through Motivation) campaign, (03/2014)
- Passengers' compliments on delivering excellent in-flight service (2012-Present)
- Best Groomed Award (2012)
- Best English Speaking Award (2012)
- Contact: Inflight Auditor Syed Ahmad - +6596155541
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Improved team efficiency by mentoring junior flight attendants, sharing best practices, and fostering a collaborative work environment.
- Resolved passenger conflicts and medical emergencies during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Increased customer loyalty with personalized attention to passengers, anticipating their needs, and resolving any issues promptly.
- Managed inventory control on aircrafts, tracking supplies accurately to avoid shortages or overstocking issues during long-haul flights.
- Collaborated with pilots and cabin crew members, ensuring effective communication and seamless operation of all flights.
- Achieved high levels of customer satisfaction ratings consistently through proactive problem-solving approach in addressing passenger concerns.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Ministry Of Education
Teacher (Relief)
05.2009 - 05.2012
Job overview
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
SZ Chambers
Marketing Executive
05.2009 - 05.2012
Job overview
- Spearheaded an entire event from Scratch (Aaduklam 2012)
- Ensured smooth operation between organizing parties and team players
- Handling and coordinating with various departments to achieve daily required agendas and ensure they are being carried out
- Problem solving and the ability to remain calm in adverse situations
- Liaised with various groups of people, including participants, directors, sponsorers etc to achieve success of the event
- Overseeing entire event ensuring daily tasks are met
- Contact: Mr Murali (Director) - +6593217128
Oosh Pte Ltd
Waitress Trainee
01.2007 - 02.2009
Job overview
- Facilitated smooth transitions between shifts by thoroughly reviewing reservations, table assignments, and special requests with incoming staff members.
- Increased sales significantly by upselling higher-end products to customers.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated warm relationships with regular customers.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
Education
Lithan Academy
Diploma In Digital Marketing
12.2021
University Overview
Innova Junior College
Advanced Level (A Level)
12.2007
University Overview
Singapore-Cambridge General Certificate of Education
Chua Chu Kang Secondary School
Ordinary Level (O Level)
11.2005
University Overview
Singapore-Cambridge General Certificate of Education
Skills
- Passenger, crew & flights' Safety
- Emergency Procedures and Response
- In-flight safety expertise
- Professional Appearance
- Business class service
- Public Speaking
- Guest Services
- Customer Service
Accomplishments
Accomplishments
Judge, International Makeup and Hairstyling competition 2023
Mrs Earth Water 2023 (International Title holder/ Beauty Queen)
Mrs Earth People's choice 2023
Mrs Earth Singapore 2023 (National title holder)
Mrs Singapore World 2022, 2nd Runner up
Best in Talent and Culinary, Mrs Singapore World 2022
Certification
- Singapore Airlines F1 Girl (2016 - 2018)
- PADI Bali reef Scuba Diver (02/2019)
- Swati Verma Certified Makeup Artist (10/2018)
- Singapore Airlines Essential Annoucement Training (08/2017)
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Chinese
Intermediate (B1)
Malay
Intermediate (B1)
Personal Information
Personal Information
- Height: 165cm
- Weight: 45kg
- Date of Birth: 06/28/89
- Marital Status: Married
Volunteer Experience
Volunteer Experience
2016, Present, SOCIAL WORKER, Sneha Nilaya, Sathya Aammaiyar Ninaivu, Chennai, Home for the poor and orphan childrenTimeline
Senior Flight Attendant
Singapore Airlines
05.2012 - 12.2021
Teacher (Relief)
Ministry Of Education
05.2009 - 05.2012
Marketing Executive
SZ Chambers
05.2009 - 05.2012
Waitress Trainee
Oosh Pte Ltd
01.2007 - 02.2009
Lithan Academy
Diploma In Digital Marketing
Innova Junior College
Advanced Level (A Level)
Chua Chu Kang Secondary School
Ordinary Level (O Level)
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