LAVANIA GUNARAJ

I currently work at Pearly Lustre as their Supervisor. Assisting my Store Manager with all the administrative works. I am pioneer member of my flagship outlet. I helped to set up the store and all the necessary paper works such as setting the SOPs, rostering, planning and organizing the work flow of the store. We are a luxury brand, Customers are our priority and we give them our best service to ensure customer satisfaction and also build a good rapport with them to have them as our regulars.

• Applied leadership skills and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Worked with management team to implement proper division of responsibilities.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Identified individual employee's unique work styles and adapted management methods.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.

I worked at sephora as a Senior Beauty Advisor. As a Senior Beauty Advisor i was required to hit my individual target and also help manage my team and drive sales. i was required to handle some paperworks such as ordering of testers, responding of daily emails, planning daily duty roster, administrative paperworks for both opening and closing.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Properly promoted new beauty items to all clients through professional tutorials.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
• Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
• Monitored current trends to understand fashions and better serve customer needs.
• Monitored security and handled incidents in calm and professional manner.
• Assigned employees to specific duties to best meet the need of the store.
• Counted cash drawers and made cash deposits.
• Increased profits through effective sales training and troubleshooting profit loss areas.
• Responded to customer concerns with friendly and knowledgeable service.

I WAS A RETAIL MAKEUP ARTST IN MAC COSMETICS. MY ROLE WAS TO ASSIT MY MANAGER WITH HITTING OUR MONTHLY TARGET AND ALSO MEND PAPERWORKS. FILING CLOSING DOCUMENTS. PREPPING FOR MONTHLY STOCKTAKES. PREPPING TESTER AND STOCK ORDERS. AS I WAS THE SECOND KEY IN MY OUTLET, MY MAIN ROLE IS TO HELP OVERSEE STORE MANAGEMENT AND ALSO HIT MY PERSONAL SALES TARGET. I ALSO DOING MAKEOVERS FOR EVENTS. BACKSTAGE MAKEUP. PERSONAL MAKEOVER FOR CLIENTS.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
• Professionally applied makeup to clients for proms, weddings and special occasions.
• Assessed customer skin tone and complexion to determine appropriate products to use.
• Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.

STARTED OF AS A REGULAR FULL TIME STAFF AS THERE WAS NO AVAILABILITY FOR MANAGER POSITION. CLIMBED MY WAY UP TO BECOME BECOME AN ASSISTANT STORE MANAGER AND THEN TO A STORE MANAGER WITHIN A YEAR. MY MAIN TASK WAS TO MANAGE THE STORE (REARRANGE THE VISUAL DISPLAYS TO ATTRACT CUSTOMERS INTO THE STORE, SEND IN REPORTS (IDEAS) TO HELP BOOST SALES, MANAGE MANPOWER AND HIT SALES TARGET.

• Managed a team of 8 sales associates, 2 team leaders and 1 assistant manager.
• Examined merchandise to verify that it was correctly priced and displayed.
• Generated repeat business through exceptional customer service.
• Promoted from team leader to Assistant Manager within 6 months.
• Assigned work to team members based on company needs, personal strengths and job knowledge.
• Interviewed job candidates and made staffing decisions
• Instructed staff on appropriately handling difficult and complicated sales.
• Monitored security and handled incidents in calm and professional manner.
• Assigned employees to specific duties to best meet the need of the store.
• Counted cash drawers and made cash deposits.
• Increased profits through effective sales training and troubleshooting profit loss areas.
• Responded to customer concerns with friendly and knowledgeable service.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Completed point of sale opening and closing procedures.

JOINED COTTON ON AS A PART TIME STAFF AND THEN CONVERTED INTO A FULL TIME STAFF AFTER A YEAR. SLOWLY CLIMBED MY WAY UP TO BE A STORE MANAGER. I RAN A CLEARANCE STORE. MY MAIN ROLE WAS TO DRIVE SALES , MANAGE THE SHOPFLOOR AND MY MANPOWER.

• Scheduled and led weekly store meetings for all team members.
• Trained and developed new associates on POS system and key sales tactics.
• Interviewed job candidates and made staffing decisions.
• Assigned team members to specific duties to best meet the needs of the store.
• Completed profit and loss performance report.
• Responded to customer concerns with friendly and knowledgeable service.
• Increased profits through effective sales training and trouble shooting profit loss areas.
• Reordered inventory when it dropped below predetermined levels.
• Monitored security and handled incidents in a calm and professional manner.
• Examined merchandise to verify that is was correctly priced and displayed.
• Managed a team of 14 sales associates and 1 team leader.
• Hired, trained and evaluated personnel in sales and conduct
• Completed all daily tasks and special assignments with an efficient and quality driven approach.
• counted cash drawer drawers and made bank deposits.
• Instructed team mates on appropriately handling difficult and complicated sales.

WORKED AT THE INFORMATION AND MAMBERSHIP COUNTER AS A PART TIME STAFF FOR TWO YEARS WHILE I WAS PURSUING MY DIPLOMA IN NAFA. MY ROLE WAS TO GENERATE MEMEBERSHIP CARDS FOR THR ISLANDER APPLIACTIONS AND HELP WITH ADMIN WORK AT THE BEACH STATION. SINCE I WORKED AT THE INFORMATION SECTOR, I WAS REQUIRED TO HELP GUEST WHO NEEDED ISLAND INFORMATION AND HANDLE CUSTOMER CARE.

• Copied, logged and scanned supporting documentation.
• Entered details such as payments, accounts information an call logs into the computer system.
• Responded to customer requests via telephone and email.
• verified data integrity and accuracy.