Lavainya D/O Rajah
Singapore
Summary
Dynamic and professional individual with a strong background in educational and customer service roles, including experience at Ace@Work Enrichment Pte Ltd. Demonstrated excellence in supervising staff growth and improving operational procedures, leading a team of 14 and managing over 210 students. Strong skills in records management and employee motivation, consistently driving team efficiency and ensuring high levels of customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Supervisor
Ace@Work Enrichment Pte Ltd
01.2016 - Current
- Assisting supervisor with admin duties
- Disciplining students
- Mentoring new staff
Beauty Consultant
Shamani's Beaute
01.2016 - Current
- Answering of phone calls
- Front desk receptionist
- Handling enquiries
- Understanding customer's needs and providing promising services
- Marketing in-house beauty services through social media
- Giving out brochures
- Maintain cleanliness at all times
- Mentoring staff
- Good knowledge of products and promoting to customers
- Keeping track of sales and accounts
- Managing and ordering of products
Centre Supervisor
Ace@Work Enrichment Pte Ltd
01.2014 - 12.2016
- Duty of all mentioned above and
- Printing of invoices and receipts monthly
- Planning of yearly closure dates
- Printing of monthly consent forms
- Collection of fees
- Collection of FAS documents and submitting to MSF
- Leading 14 staff and 210 students
- Keeping track of staff MC and annual leave
- Taking note of salary revision of staff
- Interviewing and recruiting new staff
- Holding meetings with school leaders and staff
- Knowledge of account systems such as K-bill and Taidii
- Sending of staff for courses
- Submitting monthly reports and banking in cash and cheques
- Preparing for audit and other official checks
- Ordering of supplies such as stationaries, exercise books, art and craft materials and marketing
- Planning of staff schedule and handing in holiday allowance
Senior Teacher
Ace@Work Enrichment Pte Ltd
01.2013 - 12.2014
- Duty of a teacher with
- Guide teachers on planning and carrying out excursion, games day, talks and drama programme
- Assisting supervisor in collection of payments
- Ordering of yakult
- Assisting supervisor in admin duties
Teacher
Ace@Work Enrichment Pte Ltd
01.2013 - 12.2013
- Being the main teacher
- Coaching assistant teacher with the required knowledge of taking care of the children
- Monitoring attendance of children
- Teaching according to the educational needs, abilities and achievements of the children
- Assessing, recording and reporting on the development, progress, attainment and behavior by the form of progress report yearly twice
- Providing or communicating through oral and written assessments relating to individual student
- Maintaining good discipline amongst students and ensure safety and safeguard health at all times
- Planning and carrying out other activities such as excursion and games day
Assistant Teacher
Ace@Work Enrichment Pte Ltd
01.2012 - 01.2013
- Assisting main teacher in checking of school bags
- Guiding children with their homework
- Assisting with marking and correcting children in our enrichment booklets
- Testing spelling
Sales Consultant
Hom(Triumph)
01.2010 - 12.2010
- Monitoring of stock control
- Maintain cleanliness and tidiness at all times
- Good knowledge of products
- Able to promote new items
- Able to market the discounted items
- Understand the various needs of customers
- Provide good customer service to every customer
- Report complaints to management and respond to customer promptly
Freelance waitress
Turf Club
01.2008 - 12.2008
- Escort customers to their tables and present menus to patrons and assist them
- Serve food and beverages to patrons
- Prepare and serve special dishes to certain tables when required
Education
Diploma - Counselling
Kaplan Higher Education Institute
01.2017
Diploma - Community and Social Services
Box Hill Institute
01.2013
O Levels -
Private O Levels
12.2011
Diploma - Hotel Management and Tourism
Southern Centre of Technology
12.2009
O Levels -
Fajar Secondary School
12.2007
PSLE -
Greenridge Primary School
12.2002
Primary 1 - Primary 2 -
Swiss Cottage Primary School
12.1998
Skills
- Records management
- Training and mentoring
- Customer Service Support
- Staff Growth Supervision
- Employee motivation and discipline
- Problem-Solving Expertise
- Employee Supervision
- Operational Efficiency Initiatives
Nricpassport
S9010563I
Certification
- Workplace Numeracy Level 7, Centre For Employability Skills
- Workplace Literacy (Listening) Level 7, Centre For Employability Skills
- Workplace Literacy (Reading) Level 6, Centre For Employability Skills
Personal Information
- Age: 34
- Ethnicity: Indian
- Nationality: Singaporean
Accomplishments
Received a long service award.
Languages
Tamil
Advanced (C1)
English
Advanced (C1)
Timeline
Assistant Supervisor
Ace@Work Enrichment Pte Ltd
01.2016 - Current
Beauty Consultant
Shamani's Beaute
01.2016 - Current
Centre Supervisor
Ace@Work Enrichment Pte Ltd
01.2014 - 12.2016
Senior Teacher
Ace@Work Enrichment Pte Ltd
01.2013 - 12.2014
Teacher
Ace@Work Enrichment Pte Ltd
01.2013 - 12.2013
Assistant Teacher
Ace@Work Enrichment Pte Ltd
01.2012 - 01.2013
Sales Consultant
Hom(Triumph)
01.2010 - 12.2010
Freelance waitress
Turf Club
01.2008 - 12.2008
Diploma - Counselling
Kaplan Higher Education Institute
Diploma - Community and Social Services
Box Hill Institute
O Levels -
Private O Levels
Diploma - Hotel Management and Tourism
Southern Centre of Technology
O Levels -
Fajar Secondary School
PSLE -
Greenridge Primary School
Primary 1 - Primary 2 -
Swiss Cottage Primary School
- Workplace Numeracy Level 7, Centre For Employability Skills
- Workplace Literacy (Listening) Level 7, Centre For Employability Skills
- Workplace Literacy (Reading) Level 6, Centre For Employability Skills
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