Lau Kah Yong Cayon
Department Manager
Singapore
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Department Manager
Decathlon Singapore
10.2018 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Sports Event Organizer
Changi Beach Club
02.2015 - 10.2018
- Maximized fundraising potential for charitable causes linked to the sporting events through creative sponsorship packages and promotional efforts.
- Boosted event attendance by implementing effective marketing strategies and leveraging social media platforms.
- Elevated brand visibility through strategic partnerships with media outlets, influencers, and industry-related organizations.
- Optimized budget allocation by negotiating contracts with suppliers and securing cost-effective solutions.
- Delivered exceptional customer service to all stakeholders involved in the sports events, from participants to sponsors.
- Established strong relationships with sponsors, vendors, and community partners for successful event collaborations.
- Cultivated an enthusiastic work culture among staff members through supportive leadership techniques that fostered teamwork throughout each project''s lifecycle.
Education
GED -
Lim Kok Wing University
Malaysia 03.2011 - 04.2015
Skills
Team Supervision
Customer Service
Sales Reporting
Performance Management
Staff Management
Employee Scheduling
Employee Management
Problem-Solving
Recruiting and Hiring
Customer Engagement
Languages
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Chinese (Mandarin)
Beginner (A1)
Chinese (Cantonese)
Intermediate (B1)
Sports
I love sports since I was young and till now, I never stop doing sports. My purpose in life, is to share my sporting knowledge and experience to all who loves to try and venture different sports.
My current passion is Muay Thai, currently training and compete in this sport for 8 years and ongoing still. I do love strength and conditioning which is a new sport that I had picked up recently. Besides that, I do have a strong passion with Outdoor Sports, due to the my experience managing Outdoor department in Decathlon. Wide knowledge with the products and hopefully one day, I will be able to summit one of the mountain in Asia.
Timeline
Department Manager
Decathlon Singapore
10.2018 - Current
Sports Event Organizer
Changi Beach Club
02.2015 - 10.2018
GED -
Lim Kok Wing University
03.2011 - 04.2015
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