Lau Xin Yienn
Public Relation
Singapore
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
2
2
Languages
Work History
Construction Admin
Liko Construction Pte Ltd
Bukit Batok, Singapore
11.2020 - 05.2023
- Handles Claim Report submission to MA/OM
- Check calculation and items for claims
- Data entry ,ensuring database is up to date
- Update all quotation, invoice record in Master list
- Coordinate with Executive for Payment
- Monitoring of jobs and follow up with Executives
- Reply Email if needed
- Answering Phone calls
- Issued Po ,Quotation and invoice
Public Relations Officer
Sam Lain Equipment Services Pte Ltd
11.2018 - 02.2020
- Handles PR Report Submission
- Handles Outreach Matters - Private(Landed), Commercial, HDB /Town Council
- Planning Schedule for Outreach, next coming work area by cluster which is priority
- Coordinate with Team if owner/client have any request or feedback
- Liaise and make appointments with the owner.
- Developed strong relationships with key influencers and stakeholders within the industry.
Store Manager
YISHION Pte Ltd- Fashion Boutique
Ang Mo Kio New Town, Singapore
08.2017 - 10.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Sales Assistant
YISHION Pte Ltd- Fashion boutique
Singapore, Singapore
04.2015 - 08.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Education
SPM O-Level Certification -
SMK PW
Diploma in business - undefined
EXERCEO BUSSINESS INTERNATIONAL COLLEGE
Workplace Safety and Health Management in Construction Industry - undefined
BCSS
Skills
Proficient in Microsoft Office Excel
Proficient in Microsoft Office Word
Proficient in Microsoft Office PowerPoint
Personal Information
- Date of Birth: 06/24/96
- Nationality: Malaysian
Timeline
Construction Admin
Liko Construction Pte Ltd
11.2020 - 05.2023
Public Relations Officer
Sam Lain Equipment Services Pte Ltd
11.2018 - 02.2020
Store Manager
YISHION Pte Ltd- Fashion Boutique
08.2017 - 10.2018
Sales Assistant
YISHION Pte Ltd- Fashion boutique
04.2015 - 08.2017
Diploma in business - undefined
EXERCEO BUSSINESS INTERNATIONAL COLLEGE
Workplace Safety and Health Management in Construction Industry - undefined
BCSS
SPM O-Level Certification -
SMK PW