Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
OperationsManager
LAU SIEW KENG

LAU SIEW KENG

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Manager

Tokka Labs Pte Ltd
04.2025 - 06.2025
  • Report accurately daily PnL and Inventory to the Front Office and reconciled across PnL tools and management reporting systems.
  • Provide insights into PnL swings and conduct variance investigations in collaboration with Front Office Quant Traders.
  • Deliver essential internal reporting to business stakeholders.
  • Participate in streamlining operational processes, enhancing existing systems and controls, and assisting in new system development to support business growth.


Senior Operation Analyst

General Mining Research Pte Ltd (Crypto Firm)
07.2023 - 04.2025
  • Leveraged in-depth crypto knowledge including Spot, Staking, derivative, blockchain technology, tokenomics and market trends to ensure accurate risk assessment and operational efficiency.
  • Led operational support typically bridging the gap between front office and the back office to ensure daily operations run smoothly, efficiently and within guidelines such as crypto exchange account onboarding, resolved KYC/AML compliance requirement, and counterparty contracts reviews.
  • Executed and monitored crypto trades, optimizing order execution, liquidity, and risk management.
  • Coordinated with counterparties to fulfil contractual obligations, process crypto or fiat payments.
  • Performed multi-platform reconciliation, cross-verifying blockchain transactions, exchange records, and internal reports.
  • Conducted profitability analysis on crypto trades and portfolios, leveraging market trends and delivered insightful reports to upper management.
  • Monitored and analysed cash flow movements, and informed the Director of liquidity needs.
  • Collaborated with Finance and Front Office teams to streamline operations and enhance workflow efficiency.
  • Maintained trade and transaction records, integrating blockchain analytics for audit readiness.
  • Liaised with the Corporate Secretary to coordinate regulatory filings, governance matters, and compliance reporting.

Senior Dealer

Webull Securities Singapore
01.2022 - 03.2022
  • Played a key role in establishing the dealing team and customer service team, contributing to the efficient operation of the department.
  • Actively participated in critical projects, including platform development, ensuring their successful implementation and timely completion.
  • Maintained regular communication and collaboration with the HQ China Team
  • Supported the operation and product departments to achieve shared objectives.

Senior Equity Dealer, Global Desk

Phillip Securities Pte Ltd
04.2021 - 12.2021
  • Ensured prompt and precise execution of orders in global equity markets for Fund Managers, Institutional/Corporate clients, and Trading Representatives.
  • Actively participated in platform enhancement and launching efforts, contributing to the improvement of trading capabilities.
  • Developed and maintained strong relationships with counterparties to facilitate the timely resolution of trade-related issues.
  • Assisted the Team Leader in credit management, monitoring, and managing credit exposure for clients.
  • Collaborated closely with the IT Team to work on key projects, ensuring the smooth functioning of order routing and resolving any technical issues.
  • Stayed updated with advance order types and new products, such as Options and pre-market trading, and provided support in their implementation.
  • Engaged in regular cooperation and interaction with the IT Team to address system-related requirements and optimize trading operations.
  • Reconciliation and settlement of trades with the operation team

Equity Specialist

Phillip Securities Pte Ltd
10.2018 - 04.2021
  • Deliver accurate execution and timely trade confirmation while providing investment advisory services to clients.
  • Advised clients on effective credit management control and promptly addressed their inquiries, particularly related to Margin Accounts.
  • Prepared accurate daily dealing reports and consistently processed monthly reports, contributing to comprehensive and reliable financial documentation.
  • Collaborated closely with relevant operation departments to obtain corporate action and contract settlement information, ensuring smooth transaction processing.
  • Organized seminars and webinars covering various investment products and educational forums, facilitating client education and engagement.
  • Assisted the Team Leader in credit management activities, monitoring and managing credit exposure for clients.

Marketing Associate

Phillip Securities Pte Ltd
10.2017 - 09.2018
  • Promptly and courteously attended to customer queries through various channels including phone, email, and face-to-face interactions.
  • Adopted a proactive approach to foster client confidence in the products and POEMS platform through effective distribution strategies.
  • Participated in corporate tie-up events, investment seminars, and marketing activities to engage with clients and promote products.
  • Provided administrative support to ensure smooth and efficient operations, including the preparation of branch seminars and related tasks.

Education

Bachelor Degree - Banking and Finance (Honours)

Tunku Abdul Rahman University College
05.2017

Bachelor Degree - Science in Finance (Honours)

Coventry University
02.2018

Skills

  • Communication:
  • Organizational:
  • Interpersonal:
  • Resourceful:

Accomplishments

  • People Who made difference Award
  • Best Dealer Award
  • Best Service Award
  • Top Non-VTI (Broker Assisted Order) Award
  • Seminar presentation to more than 40 attendees
  • Webinar presentation to more than 100 attendees

Certification

  • Certifications in CMFAS- M1, M5, M9
  • Certificate of Achievement for Excel 2013 VBA
  • Certificate of completion for perform advanced spreadsheet Function-Microsoft Excel 2013 fast track.

Timeline

Operations Manager

Tokka Labs Pte Ltd
04.2025 - 06.2025

Senior Operation Analyst

General Mining Research Pte Ltd (Crypto Firm)
07.2023 - 04.2025

Senior Dealer

Webull Securities Singapore
01.2022 - 03.2022

Senior Equity Dealer, Global Desk

Phillip Securities Pte Ltd
04.2021 - 12.2021

Equity Specialist

Phillip Securities Pte Ltd
10.2018 - 04.2021

Marketing Associate

Phillip Securities Pte Ltd
10.2017 - 09.2018

Bachelor Degree - Science in Finance (Honours)

Coventry University

Bachelor Degree - Banking and Finance (Honours)

Tunku Abdul Rahman University College

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