Lau Shee Gee
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Sales Coordinator
Tokyo Byokane (S) Pte Ltd
08.2019 - Current
- Coordinated daily sales activities, including customer inquiries, preparing quotation, processing orders, and following up on pending orders to ensure timely delivery.
- Monitored inventory levels closely to avoid stockouts while minimizing carrying costs associated with excess inventory.
- Processed customer orders, maintained accurate sales records, and ensured that all order details were correct in the system.
- Monitored and handled claims to supplier and customer to address shortages, missing parts and defective products.
- Responsible for purchasing materials and products based on customer forecasts and customer demand. Worked with suppliers to negotiate prices and delivery schedules, ensuring cost-effective purchasing decisions.
- Managed monthly sales & purchasing reports, tracked sales trends, and customer/supplier delivery performance to Sales Manager.
- Accurately generated invoices based on sales orders delivery confirmations. Ensured that all invoices were issued on time and reflected correct amounts, terms, and billing information.
- Collaborated with customers to address billing inquiries, resolve discrepancies, and provide clarification on invoice details, ensuring clear and timely communication.
- Addressed customer issues promptly, troubleshooting concerns and providing solutions to maintain customer satisfaction.
Senior Sales Coordinator
Byokane (M) Sdn Bhd
10.2017 - 07.2019
- Oversaw the processing of customer orders, ensuring that all orders were accurately entered, tracked, and delivered on time.
- Managed a team of sales support staff, ensuring accurate order processing and timely delivery of products to customers.
- Supervised and mentored a team of junior sales coordinators, providing ongoing training, support, and performance feedback to help achieve company goals.
- Managed complex customer inquiries and sales processes, ensuring high conversion rates and client satisfaction.
- Handled customer complaints and internal team conflicts, making quick, effective decisions to resolve issues and maintain smooth operations.
- Conducted interviews, assessed candidate skills, and evaluated cultural fit, making informed hiring decisions based on a combination of qualifications, experience, and personality.
Junior Sales Coordinator
Byokane (M) Sdn Bhd
06.2016 - 10.2017
- Efficiently managed the processing of customer orders and sales documentation, ensuring 100% accuracy in data entry and timely order fulfillment. Assisted senior sales coordinators with daily sales tasks to streamline operations.
- Supported order processing by ensuring accurate data entry, creating sales orders, and ensuring timely delivery.
- Assisted with inventory management by tracking stock levels and alerting when inventory needed replenishment to avoid stockouts.
- Collaborated closely with the marketing teams to ensure a smooth flow of information, resulting in faster order processing and more efficient customer communication.
- Prepared and reviewed shipping documentation such as packing list, invoices and delivery order, ensuring all records were accurate.
- Collected customer feedback to identify areas for service improvement, helping to implement changes that enhanced the overall customer experience and streamlined operations.
Account Clerk
Goh & Partners
03.2012 - 05.2016
- Daily issue cheque to suppliers
- Handling questions, issues and communicate to clients, suppliers and Government Departments
- Records every transaction from company to third parties, e.g. Online Transfer, Bank Draft, Cheque, etc.
- Prepare company’s cash flow for every months
- E-filing every receipt copy of company in correct order.
Education
Diploma in Business Studies - Banking And Finance
Tunku Abdul Rahman University College
Malaysia05-2014
Skills
- Customer communication
- Negotiation expertise
- Active listening
- Expertise in Syteline System
- Microsoft Excel
- Strategic planning
- Teamwork and collaboration
Timeline
Sales Coordinator
Tokyo Byokane (S) Pte Ltd
08.2019 - Current
Senior Sales Coordinator
Byokane (M) Sdn Bhd
10.2017 - 07.2019
Junior Sales Coordinator
Byokane (M) Sdn Bhd
06.2016 - 10.2017
Account Clerk
Goh & Partners
03.2012 - 05.2016
Diploma in Business Studies - Banking And Finance
Tunku Abdul Rahman University College
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