Summary
Overview
Work History
Education
Skills
AVAILABILITY
Timeline
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LAU KAI SIANG

Summary

Dynamic and technically proficient Customer Service Engineer with 8 years of experience in the semiconductor industry, dedicated to delivering exceptional customer experiences. Expertise in troubleshooting complex technical issues and collaborating effectively with cross-functional teams to drive product performance and enhance customer satisfaction. Proven ability to navigate challenging situations with a customer-focused approach, ensuring timely resolutions and fostering strong client relationships. Committed to continuous improvement and leveraging technical knowledge to enhance service delivery and support organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Engineer (Surfscan Product)

KLA-Tencor Pte Ltd
06.2022 - Current
  • Performed installation, calibration, and maintenance of semiconductor processing equipment at customer sites.
  • Provided technical support and guidance to customers on equipment usage and best practices.
  • Diagnosed and resolved mechanical and electrical issues, minimizing equipment downtime and optimizing performance.
  • Escalated complex issues to engineering teams and followed up to ensure resolution.
  • Provided technical support and guidance to customers on equipment usage and best practices.
  • Responded to customer inquiries via phone, email, and chat, providing timely and accurate solutions to technical problems.

Service and Installation Engineer (Lithography)

Canon Singapore Pte Ltd
01.2019 - 05.2022
  • Provided trouble recovery plans to customers.
  • Updated daily pass-down to site manager.
  • Interacted with vendors regarding procurement and delivery issues.
  • Interacted with customer regarding process issues.
  • Monitored machine condition.
  • Shift work and 24/7 standby.
  • Data compilation weekly/monthly and yearly.
  • Performed lithography machine installation.

Production Engineer

Frontken Singapore Pte Ltd
12.2016 - 12.2018
  • Plasma thermal spray and TWAS.
  • RAPID programming.
  • Analysis and troubleshoot manufacturing issue.
  • Allocated and deploy manpower effectively for optimum productivity.
  • Assisted in planning and coordinating production processes daily.
  • Service and maintenance equipment.
  • CIP project.
  • Conducted training for technician.

Education

Degree in Bachelor of Engineering (Hons) - Electronics

Multimedia University
01.2016

Skills

  • Problem-solving expertise
  • Proficient in addressing customer needs
  • Flexible travel availability
  • Proficient in high-pressure environments
  • Industrial machinery proficiency
  • Customer-focused technical instruction
  • Technical hardware diagnostics
  • Active listening
  • Friendly and patient
  • Self motivation

AVAILABILITY

2 Months’ notice

Timeline

Customer Service Engineer (Surfscan Product)

KLA-Tencor Pte Ltd
06.2022 - Current

Service and Installation Engineer (Lithography)

Canon Singapore Pte Ltd
01.2019 - 05.2022

Production Engineer

Frontken Singapore Pte Ltd
12.2016 - 12.2018

Degree in Bachelor of Engineering (Hons) - Electronics

Multimedia University

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LAU KAI SIANG