Lau Aiwen Arwen
Summary
Resource management professional with strong focus on team collaboration and achieving results. Proven ability to manage resources effectively, adapt to changing needs, and drive impactful outcomes. Skilled in project coordination, problem-solving, and communication. Known for reliability, flexibility, and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Full Time Recruitment Consultant Associate
Trust Recruit Pte Ltd
04.2025 - Current
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Enhanced the company''s reputation by ensuring a positive candidate experience throughout the entire recruitment process.
- Streamlined the interview process for efficiency, resulting in faster hiring decisions.
- Expanded the company''s talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
- Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
- Continuously monitored industry trends to stay current on market conditions affecting talent acquisition strategies.
Part Time Recruitment Consultant
Recruit Express
01.2024 - 12.2024
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Hired employees and initiated new hire paperwork process.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
Human Resource Intern
Dairy Farm Retail International
03.2023 - 07.2023
- Created and updated tracking spreadsheets using MS Excel.
- Data Entry for Human Resource Information System (E.g., E- frontier).
- Updated and maintained employee records to respond quickly to requests for information.
- Assisted in onboarding and orientation programs for new employees.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Assisted in Payroll department (1 month).
Part Time Human Resource Assistant
Baci Baci Restaurant
10.2021 - 01.2022
- Screened applicant resumes and coordinates for employment contracts.
- Created a new system on excel for tracking data of leaves and claims.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Checked references for potential candidates.
- Created job descriptions on boards for vacant jobs.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Waitress
Baci Baci Restaurant
01.2021 - 09.2021
- Serve customers food.
- Assist with takeaway orders.
- Folded napkins and prepared silverware set to provide adequate supply for host station.
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Human Resource Intern
Qingjian Realty
12.2020 - 03.2021
- In Charge of planning for Company's team building activities for 2021.
- Verifying and quality checking of company policies.
- Assisted in building current policies of the company.
- Assisted in Reception duties (Handling calls, mailing, and receiving letters, accommodating to client and their meetings).
Intern
Bizlink Centre Singapore
09.2018 - 09.2018
- Managed packaging process of client orders.
- Sorted and organized client files.
- Streamlines packaging processes more efficiently.
- Assisted in quality checks for client orders.
Education
Diploma - Human Resource With Psychology
Republic Polytechnic Singapore
05-2025
O Levels -
Greendale Secondary School
12.2020
Primary School Leaving Examination -
Horizon Primary School
12.2016
Skills
- Microsoft Office (Eg, Excel, Word, PowerPoint)
- Google Drive (Eg, Docs, Sheets, Slides)
- HRIS (Eg, E – Frontier)
- Data Analysis (Tableau)
- Job Portals (Eg, Job DB, Job Street, CareerFuture,)
- Social Media Platforms (Eg, Instagram, TikTok)
Certification
- Certificate of Employment Intermediaries (CEI) Non FDW License - Issued March 2025
Hobbies and Interests
Voluntary Work, Hope Worldwide Singapore, HOPE Tutoring Program., Punggol monthly breakfast for low-income houses., Running, School Cross Country Event (2017-2019), 2017 – 1st, 2018 – 6th, 2019 – 4th., Yellow Ribbon Run 5 Km (2019), 2019 – Top 50.
Timeline
Full Time Recruitment Consultant Associate
Trust Recruit Pte Ltd
04.2025 - Current
Part Time Recruitment Consultant
Recruit Express
01.2024 - 12.2024
Human Resource Intern
Dairy Farm Retail International
03.2023 - 07.2023
Part Time Human Resource Assistant
Baci Baci Restaurant
10.2021 - 01.2022
Waitress
Baci Baci Restaurant
01.2021 - 09.2021
Human Resource Intern
Qingjian Realty
12.2020 - 03.2021
Intern
Bizlink Centre Singapore
09.2018 - 09.2018
Diploma - Human Resource With Psychology
Republic Polytechnic Singapore
O Levels -
Greendale Secondary School
Primary School Leaving Examination -
Horizon Primary School
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