Latiffah Mohd Ibrahim

Export & local shipments.

• Overseeing daily operations. Maintaining accurate documentation for all shipments, ensuring compliance with regulations, and minimizing potential liabilities.
• Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
• Respond to sales inquiries and obtain freight quotations from forwarders for DAP/DDP shipments.
• Supporting the team for STS Bulk Permit Renewals and company audits.
• Managing escalations resulting from missing cargo, damaged shipments, and incorrectly shipped goods.
• Trained in shipping goods with lithium-ion batteries.
• Following up with sales and Global Trade Services (GTS) Team on the completed End User Statement (EUS) for strategic goods shipments. Ensure the information in EUS matches with company's invoice.
• Trained and supervised staff in logistics processes, fostering a collaborative work environment.
• Simplifying existing reports in Excel for ease of use.
• Run monthly reports for all orders that are billed but not shipped out by the end of the month.
• Other ad-hoc duties assigned by supervisor.

Inbound Freight

• Checking rates, verifying invoices, coordinating with the receiving team and buyer.
• Reviewing freight forwarder KPI performance.
• Handling claims for damages and losses of goods.
• Working with receiving team & forwarder to ensure smoother receiving process.
• Other ad-hoc duties assigned by supervisor.

• Handled redemption of free gifts for multiple companies e.g Starhub, M1, SPH, Canon, Olympus.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved mobile billing issues.
• Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Organized and updated databases, records and other information resources.
• Manage inventory of IT equipment.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Delivered prompt service to prioritize customer needs.

• Managed filing system, entered data and completed other clerical tasks.

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Managed filing system, entered data and completed other clerical tasks.

• Assisted with day-to-day operations, working efficiently and productively with all team members.