LATIFA DIYANA BINTE MUHAMAD ABDUL HALIM
Summary
A healthy, active, and vibrant individual with excellent communication skills and an outgoing nature. Thrives in social settings and enjoys connecting with others. Fearlessly steps out of comfort zone to embrace new experiences and challenges. Constantly seeks opportunities to broaden horizons and expand skill set.
Overview
13
13
years of professional experience
Work History
Guest Relations Executive
Alleybar / Acidbar
01.2022 - Current
- Provided valuable insights to management regarding guest feedback, leading to strategic decisions on how best to improve service offerings and overall satisfaction levels.
- Streamlined check-in/out processes, reducing wait times and improving overall guest experience.
- Ensured smooth communication between front desk staff and other departments to address any guest-related concerns or requests in a timely manner.
- Developed strong relationships with local businesses to provide personalized recommendations for dining, entertainment, and attractions.
Floor Supervisor
Threebuns
01.2020 - 01.2022
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Front of House
Haakon
01.2019 - 01.2020
Server
Alleybar
01.2015 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Banquet
01.2013 - 01.2014
Service crew
Mc’Donalds
01.2012 - 01.2014
Education
Diploma -
Diploma in Legal Studies
N Levels - General Academic
Bukit View Secondary
12.2014
Skills
- Hospitality industry experience
- Strong empathy
- Guest satisfaction focus
- Exceptional communication
- Customer Relations
- Guest Relations
- Complaint Handling
- Conflict Management
- Language skills
- Reservation Management
- Guest Services
- Guest communication
- Guest complaint resolution
- Client Relationship Management
- Team member development
- Exceptional communication
- Strong empathy
- Stress Tolerance
- First Aid Training
- Complaint Handling
- Hospitality Management
- Effective negotiation
- Food and beverage knowledge
- Social Perceptiveness
- Cross-cultural sensitivity
- Reservation Management
- VIP handling
- Guest recovery
- Guest Greeting
- Guest Assistance
- Customer service expertise
- Hospitality background
Timeline
Guest Relations Executive
Alleybar / Acidbar
01.2022 - Current
Floor Supervisor
Threebuns
01.2020 - 01.2022
Front of House
Haakon
01.2019 - 01.2020
Server
Alleybar
01.2015 - 01.2019
Server
Banquet
01.2013 - 01.2014
Service crew
Mc’Donalds
01.2012 - 01.2014
Diploma -
Diploma in Legal Studies
N Levels - General Academic
Bukit View Secondary