Latha Sri D/O Yoga Rajah
Central Singapore
Summary
I have extensive experience as a Business Analyst and have a proven track record of effectively operating in a fast-paced environment. My knowledge in managing real-time adherence across multiple lines of business in a multi-skill environment has been honed through years of experience. Additionally, I have advanced proficiency in Excel, including experience in creating and utilizing complex formulas, and functions. I am confident in my ability to manipulate and analyze data, as well as create visually appealing and informative spreadsheets. Proficient in using regular expressions to extract data from unstructured text. I also have a basic understanding of SQL. Areas of Interest: Data Cleaning, Data Visualization
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Avanade Asia Pte Ltd
Singapore
07.2024 - Current
- Working with a Government Agency on application Modernisation and cloud transformation.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
Business Product Analyst
HCL Technologies
Singapore, Singapore
04.2023 - Current
- Company Overview: Great Eastern
- Develop deep knowledge within a complex product group
- Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or debugging
- Own tasks end-to-end until they are assigned to specialists
- Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome
- Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team
- Partner with product support group specialists to identify solutions to advertising bugs and product confusion
- Facilitate a high-end customer experience related to support for advertising bugs
- Mentor team members and own product support areas
- Great Eastern
- Skills: Technical Support, Information Technology, Mobile Technology, Troubleshooting, Tech, Social Media, IT Service Management, Creative Problem Solving, Problem Analysis, Problem Management, Root Cause Problem Solving, Cross-functional Problem Solving, English, Help Desk Support, Customer Service, Customer Support, Customer Experience, Problem Solving, Analytical Skills, Customer Satisfaction
Business Product Analyst
Accenture
Singapore, Singapore
04.2020 - 04.2023
- Serve as a liaison between business and IT in supporting business requirements gathering, request prioritization, planning and execution of functional and non-functional requirements, delivery of functional specification/ use cases, and support the UAT and system integration testing
- Work with the business users to elicit detailed business requirements and prioritization
- Work with the technical team to assess the request's complexity and derive the required effort for the solution delivery
- Work with the business users and technical team to ensure business requirements and scope of delivery are well defined based on the delivery timeline
- Deliver artifacts such as functional specifications, use cases, test plans, and other relevant documents in supporting the user sign-off and test execution
- Plan and execute functional and system integration testing
- Support the business in UAT testing
- Follow through with the defect resolutions and ensure all defects are resolved within the stipulated timeframe
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
- Maintains awareness of industry trends on regulatory compliance, emerging threats, and technologies in order to understand the risk and better safeguard the company
- FPMS (use FPMS to analyze financial data related to the Orion Sales Platform, helping to optimize sales strategies and provide valuable insights
- Model different scenarios, assess risks, and analyze financial data)
- CRM (monitor customer interactions, track sales leads, and analyze customer behaviors
- Identify trends, refine sales strategies, and contribute to data-driven decision-making for the Orion Sales Platform.)
- AEM (I have done Basic content changes in SIT and Production)
- Skills: Problem Solving, Fpms, Customer Relationship Management (CRM), Adobe Experience Manager (AEM), Software Development Life Cycle (SDLC), Information Technology
Freelance Science Camp Teacher
Newton Shows
Singapore, Singapore
01.2001 - 01.2022
- Company Overview: Seasonal
- Ensure smooth daily operations
- Conduct/prepare classes and for the experiments
- Communicate with parents
- Ensure the safety and well-being of the children at all times
- Excellent administration skills and meticulous handling of parents
- Ability to work well with children
- Conduct experiments and planning skills
- Experience working with children of all ages
- Seasonal
Customer Service Executive
SATS Ltd.
Singapore, Singapore
01.2010 - 09.2013
- Responsible for control of service quality & duties include handling daily feedback & complaints
- Daily reporting for arrival and departure flights
- Meticulous handling of customers' requests
- The detailed way of handling customer requests
- Ability to adapt to changes positively
- Ability to analyse problems and make decisions
Education
Masters - Data science and artificial intelligence
University of London
SingaporeBACHELOR OF ARTS - CHILDHOOD STUDIES AND GUIDANCE IN COUNSELLING ( Hons )
Northumbria University
UK12.2021
Diploma - Counselling
Kaplan
Singapore12.2017
Skills
- Python
- Basic SQL
- Regular Expression
- Excel
- Microsoft
- Email spam filtering
- Problem Solving
- Fpms
- Customer Relationship Management (CRM)
- Adobe Experience Manager (AEM)
- Software Development Life Cycle (SDLC)
- Information Technology
Certification
- Foundations: Data, Data, Everywhere, Google
- Class 3A License, ComfortDelGro Driving Centre, 2022
- Foundations of Data Science: K-Means Clustering in Python, University of London, 2022
- Foundations of Data Science
Areas Of Interest
- Data Cleaning
- Data Visualization
Timeline
Senior Business Analyst
Avanade Asia Pte Ltd
07.2024 - Current
Business Product Analyst
HCL Technologies
04.2023 - Current
Business Product Analyst
Accenture
04.2020 - 04.2023
Customer Service Executive
SATS Ltd.
01.2010 - 09.2013
Freelance Science Camp Teacher
Newton Shows
01.2001 - 01.2022
Masters - Data science and artificial intelligence
University of London
BACHELOR OF ARTS - CHILDHOOD STUDIES AND GUIDANCE IN COUNSELLING ( Hons )
Northumbria University
Diploma - Counselling
Kaplan