LARRY FRESNIDO GAGAL JR.
Sengkang
Summary
-Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
-Proficient in customer service best practices and related options.
-Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
-Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance
03.2024 - Current
- Handling AT&T accounts
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Alorica BPO Company
10.2022 - 11.2023
- Handled Amazon and T Mobile accounts
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Data Encoder
Philippine British Assurance Co. Inc.
01.2019 - 12.2019
- Extracted information from database to compile reports for audit process.
- Prepared source data for computer entry by compiling and sorting information.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
Education
Diploma in Information Communication Technology - Information Technology
Polytechnic University of The Philippines
Philippines01.2021
Jesus Reigns Christian Academy
01.2016
Dr. Rafael V. Palma Elementary School
01.2012
Skills
- Handling day to day customer service operations to support customer requirements
- Handling customer requests and complaints Provide solutions to customers
- Communicate with the internal section to fulfill customer requirements and complaints
- Support Microsoft Server, PC-OS, MS office and Ms Outlook
- Network Support
- Customer Service
- Active Listening
- Problem-solving abilities
Personal Information
- Age: 22
- Height: 5'6''
- Weight: 133 lbs
- Date of Birth: 10/16/99
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Christian - Evangelical
Email Addresses
- Larryfresnidogagal@gmail.com
- Larsgagal@yahoo.com
References
- Ms. Rina C. Sabenorio, Philippine British Assurance Co. Inc., Makati City, Philippines, HR and Admin Manager, +63 (2) 8 897 3588
- Mr. Josue Fresnido, IT expert - Singapore, +65 91791850
Timeline
Customer Service Representative
Teleperformance
03.2024 - Current
Customer Service Representative
Alorica BPO Company
10.2022 - 11.2023
Data Encoder
Philippine British Assurance Co. Inc.
01.2019 - 12.2019
Diploma in Information Communication Technology - Information Technology
Polytechnic University of The Philippines
Jesus Reigns Christian Academy
Dr. Rafael V. Palma Elementary School
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