Lap Fatt Ho
Summary
Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance.
Proactive and hardworking individual focused on continuous operational improvement.
Overview
39
39
years of professional experience
Work History
Operation Manager
APSN -Choayang School
12.2009 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Mitigated business risks by working closely with staff members and assessing performance.
- Established Standard Operation Procedure for security Operation in the School.
Operations Executive
The Shichida Method (S) Ltd
03.2007 - 11.2009
- Collaborated on operational support tasks to achieve common goal.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Developed operational processes to help organization adapt to market change.
- Assisted with proactive client outreach initiatives and documented client correspondence in computer system.
- Implemented visitor management system to foster positive visitor experience and minimal disruption for employees.
Head of Information Technology Cum Counsellor
Singapore Anti Narcotics Association
02.1985 - 06.2006
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated technical training and personal development classes for staff members.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record client data.
- Developed strategies to streamline and improve office procedures.
- Working closely with Government Agency like CNB, Prison and SCORE.
- Maintained confidentiality of records relating to clients' treatment.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Engaged clients in conversation to determine feelings and apprehensions.
- Conducted evaluations to help patients develop measurable treatment goals.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Conduct counseling sessions individually and group therapy
System Administrator
The Salvation Army
03.2001 - 02.2006
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Completed reports detailing network and systems performance and downtime issues.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Implemented corrective plans of action for network availability and latency.
- Served as subject matter expert on proposed technology purchases.
Network Engineer
Multi-Tech Distribution Services Pte Ltd
06.1998 - 01.2006
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Liaised with stakeholders to keep project goals and deadlines on target.
Head of Information Tech & Admi Cum Counselor
Singapore Anti-Narcotics Association
03.1985 - 05.1998
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Researched and recommended new technologies and strategies for improving system performance.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Working Closely with government agency like CNB, Prison and SCORE.
- Involvement in funding raising project like Golf tournament, charity Dinner and flag day.
- Organized public talks and exhibitions at community Centre on Drug Abuse in Singapore.
- Working closely with grassroots leaders to spread the messages of Anti Dry Abuse.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Engaged clients in conversation to determine feelings and apprehensions.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Facilitated weekly group sessions to encourage self-reflection and problem-solving.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
Education
No Degree - Diploma in Children And Youth Counselling
Institute of Human Service
51 Cuppage Road 02.2022
No Degree - Diploma in Counselling Psychology
Institute of Human Services
51 Cuppage Road 11.2021
No Degree - Cert: Provide Specially Coffee Service
Eduquest International Institute Pte Ltd
170 Bukit Timah Road 03.2020
No Degree - Cert : Making of Basic Cake
Eduquest International Institute Pte Ltd
170 Bukit Timah Road 03.2020
No Degree - Cert: Conduct Food & Beverage Hygiene Audits
Asian Culinary Institute of Singapore
11.2019
No Degree - Cert: Follow Food & Beverage Safety & Hygience
NTUC Leaarning Hub
Jurong East 06.2019
No Degree - Cert: Management of Actual Or Potential Aggressio
Mapa Foundation
03.2018
No Degree - Cert in Para Counselling
Social Services Institute
298 Tiong Bahru Road 06.2017
No Degree - Cert : Defects in Budlings
Real Estate & Construction Centre
80 Jurong East Street 2111.2016
No Degree - Cert in Edu Studies ( Special Education)
Social Services Institute
298 Tiong Bahru 10.2016
No Degree - Cert: Project Management & Refurbishment A& A Work
Real Estate & Construction Centre
80 Jurong East Street 2110.2016
No Degree - Adv Cert in Security Supervision
PolWel Co-operatives Society Limited
175 Bencoolen Steet 09.2016
No Degree - Cert: Maintenanc of Fire Protections Com, Security
Real Estate & Constructions Centre
80 Jurong East Street 2109.2016
No Degree - SSI Diploma in Social Services
Social Services Institute
298 Tiong Bahru 08.2016
No Degree - Clean Furniture & Furnishings
Ramky Cleantech Services Pte Ltd
16 Jalan Kilang Road 06.2016
No Degree - Cert: Perform Basic Cleaning of Washrooms
Ramky Cleantech Services Pte Ltd
06.2015
No Degree - Cert in Clincial & Counselling Psychology
BMC International College
Blk 715 Ang Mo Kio Ave 6 03.2015
No Degree - Cert in Security Operations
PolWel Co-operatives Society Limited
175A Bencoolen Street02.2015
No Degree - Adv Cert in Comm & Social Services(Student Care)
Box Hill
10 Anson Road 06.2014
No Degree - Perform Basic Cleaning of Hard Floor Services
Ramky CleanTech Services Pte Ltd
16 Jalan Kilang Road 06.2014
No Degree - Risk Management Course
GreenCross Safety Fire & Equipment
45 Kallang Pudding Road 12.2012
No Degree - Paths Training Certificate
Mark Greenberg And Carol A Kusche
10 Avenue East (USA) 09.2010
No Degree - Diploma in Computer Studies
Informatics Computer School
7 Temasek Boulevard 06.1991
Skills
Adolescent Development
- Cognitive Behavioral Therapy (CBT) Expertise
- Employee Motivation
- Operation Monitoring
Timeline
Operation Manager
APSN -Choayang School
12.2009 - Current
Operations Executive
The Shichida Method (S) Ltd
03.2007 - 11.2009
System Administrator
The Salvation Army
03.2001 - 02.2006
Network Engineer
Multi-Tech Distribution Services Pte Ltd
06.1998 - 01.2006
Head of Information Tech & Admi Cum Counselor
Singapore Anti-Narcotics Association
03.1985 - 05.1998
Head of Information Technology Cum Counsellor
Singapore Anti Narcotics Association
02.1985 - 06.2006
No Degree - Diploma in Children And Youth Counselling
Institute of Human Service
No Degree - Diploma in Counselling Psychology
Institute of Human Services
No Degree - Cert: Provide Specially Coffee Service
Eduquest International Institute Pte Ltd
No Degree - Cert : Making of Basic Cake
Eduquest International Institute Pte Ltd
No Degree - Cert: Conduct Food & Beverage Hygiene Audits
Asian Culinary Institute of Singapore
No Degree - Cert: Follow Food & Beverage Safety & Hygience
NTUC Leaarning Hub
No Degree - Cert: Management of Actual Or Potential Aggressio
Mapa Foundation
No Degree - Cert in Para Counselling
Social Services Institute
No Degree - Cert : Defects in Budlings
Real Estate & Construction Centre
No Degree - Cert in Edu Studies ( Special Education)
Social Services Institute
No Degree - Cert: Project Management & Refurbishment A& A Work
Real Estate & Construction Centre
No Degree - Adv Cert in Security Supervision
PolWel Co-operatives Society Limited
No Degree - Cert: Maintenanc of Fire Protections Com, Security
Real Estate & Constructions Centre
No Degree - SSI Diploma in Social Services
Social Services Institute
No Degree - Clean Furniture & Furnishings
Ramky Cleantech Services Pte Ltd
No Degree - Cert: Perform Basic Cleaning of Washrooms
Ramky Cleantech Services Pte Ltd
No Degree - Cert in Clincial & Counselling Psychology
BMC International College
No Degree - Cert in Security Operations
PolWel Co-operatives Society Limited
No Degree - Adv Cert in Comm & Social Services(Student Care)
Box Hill
No Degree - Perform Basic Cleaning of Hard Floor Services
Ramky CleanTech Services Pte Ltd
No Degree - Risk Management Course
GreenCross Safety Fire & Equipment
No Degree - Paths Training Certificate
Mark Greenberg And Carol A Kusche
No Degree - Diploma in Computer Studies
Informatics Computer School
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