Lang Sau
Guest experience specialist
Overview
2
2
years of professional experience
1
1
Certification
54
54
years of post-secondary education
Work History
Guest Experience Specialist
Resort World Santosa
Singapore
11.2022 - Current
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
English Translator and Interpreter
EDM NGO Organization
Yangon, Yangon
04.2019 - 05.2019
Education
Bachelor Of Science - English Education
Myitkyina University
Myanmar Skills
- Strong empathy
- Guest satisfaction focus
- Exceptional communication
- Guest Services
- Hotel Reservations
- Guest Experience Management
- Concierge Assistance
- Tourism Management
- Inventory Control Processes
- Customer Needs Assessments
- Telephone Reception
- Verbal and Written Communication
- Maintaining Clean Work Areas
- Reservation Management System
- Reservation Processing
- Payment Processing
- Guest Satisfaction
- Guest Orientation
- Guest Inquiries
Certification
Certificate in English studies (advance)
Diploma of hotel & tourism management
Certificate in Tour consultant & operator
Certificate in Front office management
Certificate in Japanese skills (N4)
Languages
Myanmar
Advanced (C1)
English
Upper intermediate (B2)
Chinese (Mandarin)
Beginner (A1)
Japanese
Elementary (A2)
Timeline
Guest Experience Specialist
Resort World Santosa
11.2022 - Current
English Translator and Interpreter
EDM NGO Organization
04.2019 - 05.2019
Bachelor Of Science - English Education
Myitkyina University