Lam Yao Hong
Summary
At Reins International (Singapore) Pte Ltd, I spearheaded a team to elevate guest satisfaction, achieving this through meticulous service quality monitoring and adaptive feedback implementation. My creation of an in-depth training program significantly boosted staff retention and performance, showcasing my expertise in operational efficiency and leadership.
Overview
1
1
year of professional experience
Work History
Account Payable
Salutica Allied Solution Sendiri Berhad
09.2023 - 12.2023
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
F&B Executive
Reins International (Singapore) Pte Ltd
05.2024 - Current
- Enhanced overall guest experience by consistently monitoring service quality and making necessary adjustments based on feedback from both guests and employees alike.
- Managed a high-performing team, providing training and mentoring to ensure consistently excellent service.
- Developed a comprehensive employee training program that resulted in increased staff retention and improved performance.
- Conducted regular inventory checks and implemented efficient ordering systems for optimal stock management.
Education
Bachelor of Economics in Finance - Finance
Xiamen University Malaysia
Malaysia09-2023
Skills
- Operational efficiency
- Sanitation standards
- Food presentation
- Allergen awareness
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Upper intermediate (B2)
Chinese (Cantonese)
Intermediate (B1)
Japanese
Beginner (A1)
Timeline
F&B Executive
Reins International (Singapore) Pte Ltd
05.2024 - Current
Account Payable
Salutica Allied Solution Sendiri Berhad
09.2023 - 12.2023
Bachelor of Economics in Finance - Finance
Xiamen University Malaysia
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