Peter Francis Alukka
Summary
Ambitious Restaurant Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Picotin Brewhaus Pte Ltd
10.2023 - Current
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Led and directed team members on effective methods, operations, and procedures.
Restaurant Manager
Picotin Bay Pte Ltd
05.2021 - 09.2023
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
- Streamlined processes for ordering supplies, managing stock levels, and minimizing waste to reduce operational costs.
- Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
- Collaborated with chefs to develop innovative food pairings that complemented the beverage menu and increased overall dining appeal.
- Created engaging events such as themed nights or tastings to attract new clientele and foster customer loyalty.
- Maintained a comprehensive knowledge of current industry trends to stay ahead of competition and offer an exceptional experience for guests.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Increased 30% annually by creating and implementing marketing plans, menus, specials and promotions.
Restaurant Manager
The Hogs Bar Pte Ltd
10.2017 - 04.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Restaurant Manager
Picotin Pte Ltd
10.2012 - 09.2017
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Hotel Trainee
Mandarin Oriental Hotel
Singapore, Singapore
09.2007 - 03.2008
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Streamlined check-in and check-out processes for faster, more efficient service to guests.
- Contributed to positive online reviews by delivering excellent hospitality experiences to all guests.
- Collaborated with housekeeping staff to ensure rooms were clean and well-maintained for guest comfort.
- Assisted in organizing successful events by coordinating with various departments within the hotel.
Education
Master of Arts - International Tourism And Hotel Management
Management Development Institute of Singapore
501 Stirling Rd, Singapore02.2016
Bachelor of Arts - Tourism And Travel Management
Shelton College International
1 Telok Blangah Rise Singapore04.2011
High School Diploma -
Shelton College International
1 Telok Blangah Rise Singapore05.2009
High School Diploma -
Shelton College International
1 Telok Blangah Rise ,Singapore08.2007
Skills
- Recruitment
- Operations Management
- Schedule Coordination
- Menu Development
- Conflict Resolution Techniques
- Team Management
- Business Operations Expertise
- Point of Sale (POS) System Operation
Timeline
Restaurant Manager
Picotin Brewhaus Pte Ltd
10.2023 - Current
Restaurant Manager
Picotin Bay Pte Ltd
05.2021 - 09.2023
Restaurant Manager
The Hogs Bar Pte Ltd
10.2017 - 04.2021
Restaurant Manager
Picotin Pte Ltd
10.2012 - 09.2017
Hotel Trainee
Mandarin Oriental Hotel
09.2007 - 03.2008
Master of Arts - International Tourism And Hotel Management
Management Development Institute of Singapore
Bachelor of Arts - Tourism And Travel Management
Shelton College International
High School Diploma -
Shelton College International
High School Diploma -
Shelton College International
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