Lam Sam Yee
Summary
Motivated staff with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Versatile Staff with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
Enthusiastic staff eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job scope and training. Motivated to learn, grow and excel.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Waitress
O Bar Pte. Ltd.
08.2022 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Account Assistant
Soon Hong Hardware Trading Sdn Bhd
06.2022 - 08.2022
- Used advanced software to prepare documents, reports and presentations.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Maintained inventory of office supplies and placed orders.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
Restaurant Supervisor
Two Nineteen Hot Pot
10.2020 - 05.2022
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Boosted customer satisfaction to strengthen customer loyalty.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Maintained accuracy rate in regards to financial transactions and oversaw error-free processing of cash, check and credit card transactions.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Education
PT 3 -
SMK Kulai Besar
Malaysia 01.2017 - 12.2021
Skills
Menu memorization
Timeline
Waitress
O Bar Pte. Ltd.
08.2022 - Current
Account Assistant
Soon Hong Hardware Trading Sdn Bhd
06.2022 - 08.2022
Restaurant Supervisor
Two Nineteen Hot Pot
10.2020 - 05.2022
PT 3 -
SMK Kulai Besar
01.2017 - 12.2021
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