LALITHASHINI ANADA RAO

• Attend to customer enquiries , feedbacks, and complaints via phone , email or in person.
• ⁠check and monitor cctv for discrepancies, system issues and incidents
• ⁠obtain and evaluate all relevant information to escalate cases to the operation teams
• ⁠monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements.
• ⁠perform administrative tasks related to customers data such as daily and monthly reports.
• ⁠monitor and track manpower deployment for operations teams

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Served as primary point of contact for support relating to owned solutions and products.
• Provide timely response to all issues reported by customers.
• Document the resolution of incidents and problems.
• Manage and observe system (AWS, Azure and Google Cloud), network, application and service alerts. Handling CMP (Cloud Management Portal) support request, incident ticket and reply to user accordingly on resolution.
• Escalate the incident issues to level 2 engineer after do basic level checking and update resolution to users.

• Assisted with food preparations prior to service
• Sets up station according to outlet's guidelines
• Follows recipes, portion
• Controls and presentation specifications as set by the company
• Provided superior customer service to guests by addressing all questions or concerns fast and friendly
• Handled food with sanitation and safety in mind
• Inspects all food and ingredients before use for any sign of cross contamination or spoilage
• Aimed to keep food waste to a minimum by using proper food storage and recycling techniques
• Maintained a focus on Service Values and Service Excellence
• Worked to provide customers with the highest quality food, beverage, and service experience
• Re-stocks all items as needed throughout shift
• Prepare food in compliance with health and safety standards.

• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Promoted high standards through personal example to help each member understand expected behaviors and standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.

• Banking / Financial Services
• Specialization: Banking/Financial Services
• Role: Credit Management, Monthly Salary: MYR 6,000 (Including incentives)
• Make outbound calls from company database
• Assisting customers for annual fee waiver and closure request and while assisting
• Making cross sell to achieve company profitability and introducing additional benefits that customer can enjoy from banking facilities they are holding
• Able to attend inbound calls transferred from other departments and customer calls through hot line number
• Have to hit monthly individual target and maintain team target
• Advise customer to save interest by doing flexi-payment in credit card for retail transactions they made
• Retain customer by providing card benefits and privileges
• Identifies cross-selling opportunities and refers leads to appropriate channels for follow-up
• Helps the customer understand which product would best suit their needs and offering alternatives as appropriate
• Engages the support of specialists to provide technical advice to customers when necessary
• Achievement: One among of top 10 officer in overall volume for balance transfer n installment
• Best sales team award
• Achieved monthly supremo challenge (Exceed monthly sales target)
• Reason for leaving: Operations shifted to Manila, Philippines (Retrenchment).

• Industry: Banking / Financial Services
• Specialization: Banking/Financial Services
• Role: Corporate Banking