Durai Kumar Kannan
Summary
Dynamic Food & Beverage professional with a proven track record at Holiday Inn Camden Lock, driving a 20% increase in sales through innovative menu strategies. Skilled in strategic operations management and guest experience excellence, I excel in leading multicultural teams and ensuring compliance with food safety standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Food & Beverage Manager
Holiday Inn Camden Lock (Transitioning to Voco Camden – 152 Rooms)
08.2023 - Current
- Oversee restaurant, lounge bar, 200-cover event space and 5 meeting rooms with a 25+ team.
- Increased F&B sales by 20% through strategic upselling and menu innovations.
- Boosted Medallia scores by 75%, driving guest satisfaction and repeat business.
- Managed brand transition to Voco standards with new operational and training requirements.
Night In-Room Dining Coordinator (Part Time)
The Landmark London
05.2025 - Current
- Coordinate all in-room dining requests, ensuring timely, accurate five-star service in line with SOPs and LQA standards.
- Serve as primary point of contact between guests and hotel departments to handle special requests and resolve issues promptly.
Duty Manager (Part-Time)
City of London Club
04.2023 - 08.2023
- Managed operations for 5 F&B outlets across a private members’ club with 750 members and 21 guest rooms.
- Partnered with Booking.com to drive incremental non-member room sales and enhanced service quality.
Food & Beverage Supervisor
The Gantry, Curio Collection by Hilton
08.2022 - 03.2023
- Launched a new buffet breakfast concept, increasing guest satisfaction and generating a 10% sales uplift through targeted promotions and upselling.
- Supervised daily food and beverage operations to ensure exceptional guest experiences.
Weekend Supervisor
City of London Club
04.2022 - 04.2023
- Coordinated scheduling and task assignments to optimize resource allocation during peak hours.
- Managed weekend operations to deliver consistent service and resolve guest concerns efficiently.
Team Leader – Food and Beverage Service
Novotel Chennai SIPCOT
03.2020 - 10.2021
- Mentored junior team members, fostering a collaborative work environment.
- Ranked No.1 out of 600 hotels in Chennai on TripAdvisor.
- Launched Goan Shack Bar with signature menu and supported new F&B promotions.
Waiter
Park Hyatt
11.2017 - 03.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
Education
Master of Science - International Hospitality And Tourism Management
Coventry University London
London08-2023
Bachelor of Science - Hotel And Catering Management
SRM University
Chennai05-2017
Skills
Strategic F&B Operations Management
Revenue Growth & Cost Control
Talent Recruitment, Training & Development
Guest Experience & Service Excellence
Budgeting, Forecasting & P&L Analysis
Menu Planning & Product Innovation
HACCP Compliance & Food Safety
Multicultural Team Leadership
Microsoft Office, Opera, MICROS, POS, Triton, WINHMS, Symphony
Certification
• BIIAB Level 2 Award for Personal License
• Food Safety Level 3
• First Aid
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Night In-Room Dining Coordinator (Part Time)
The Landmark London
05.2025 - Current
Assistant Food & Beverage Manager
Holiday Inn Camden Lock (Transitioning to Voco Camden – 152 Rooms)
08.2023 - Current
Duty Manager (Part-Time)
City of London Club
04.2023 - 08.2023
Food & Beverage Supervisor
The Gantry, Curio Collection by Hilton
08.2022 - 03.2023
Weekend Supervisor
City of London Club
04.2022 - 04.2023
Team Leader – Food and Beverage Service
Novotel Chennai SIPCOT
03.2020 - 10.2021
Waiter
Park Hyatt
11.2017 - 03.2020
Master of Science - International Hospitality And Tourism Management
Coventry University London
Bachelor of Science - Hotel And Catering Management
SRM University
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