Lalit Singh
Thane
Summary
Highly skilled and motivated Trade Finance Manager with proven expertise in leading successful trade finance services. Seeking a challenging role where I can utilize my extensive knowledge and experience to streamline processes, mitigate risk, and drive bottom-line results. Committed to delivering exceptional financial solutions and fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
Trade Finance Manager
Development Bank of Singapore
12.2018 - Current
- Currently employed as a Customer Service Manager in Trade Finance Services at DBS Bank India Ltd, Mumbai
- Successfully transitioned clients to digitally enabled trade products and provided training for seamless request processing
- Regularly met with clients to assess their needs and provide tailored solutions
- Managed and negotiated new loans and settlements of overdue loans for the bank
- Demonstrated excellence in customer service management, driving operational efforts for local market growth and fostering strong relationships with both new and existing clients
- Conducted operational and regulatory audits, providing feedback on compliance risk
- Implemented process improvement and policy development initiatives to enhance operational efficiency and cost savings
- Demonstrated a deep understanding of complex business processes and their inter dependencies
- Conducted trade analysis, identified root causes of failures, and managed import and export operations
- Executed and ensured smooth processing of all trade finance transactions for large corporate, providing end-to-end support
- Utilized systems and processing tools accurately to uphold the professional image of the bank and deliver high levels of client service
- Conducted internal and external error reporting
- Reviewed trade processes and proposed and implemented timely improvements.
Service Manager for Trade Finance
ICICI Bank Ltd
05.2015 - 12.2018
- Key Deliverables: Review and monitor day to day working of branch –Processing of Trade transaction (LC, Imports, Exports, Inward remittance, outward remittance, Inland transactions) end to end
- Export-Export bill lodgment, PCFC, PSCFC, EDPMS caution listed shipping bill closure
- Import-Import bill handing under collection & LC and it’s respective payment, Advance payment, Direct payment, Buyers credit
- Letter of credit-Issuance, amendment, advising of import and inland LC
- Discounting of Inland bills
- NIL rejections and escalations to Senior Management
- Managing Client escalations
- Ensure Risk Control, regulatory reporting, operations and process adherence at branch
- Attainments: Delivering service within TAT and maintaining high standards
- Contribution in simplification of Product & Processes
- Training Child Branches and New Joiners in Trade and handling Client queries
- 100% & timely Regulatory reporting to RBI
- Excellent Feedback from Clients in terms of Service delivery
- Managing Backbay branch and handling ETRG, SMEAG clients and other corporate
- Responsible for daily operations and customer service standards of a full service branch office covering all aspects viz branch operations, customer service, security and safety in accordance with the Bank's guidelines
- Developed and implemented efficient processes for trade finance operations, resulting in a 20% reduction in processing time and improved customer satisfaction
- Led a team of trade finance professionals, providing coaching and guidance to enhance their skills and knowledge in areas such as letter of credit documentation and international trade regulations
- Successfully managed a portfolio of high-value trade finance transactions, ensuring timely and accurate processing, documentation, and payment to mitigate risk and ensure compliance with international trade regulations
- Collaborated with cross-functional teams including sales, operations, and finance to identify and resolve trade finance-related issues, resulting in improved efficiency and customer service
- Implemented streamlined processes and procedures resulting in a 20% reduction in transaction processing time for trade finance operations
- Collaborated with cross-functional teams to develop and deliver comprehensive training programs on trade finance products and services, resulting in a 25% increase in knowledge and competence among staff
- Oversaw the resolution of client issues and concerns, ensuring prompt and effective solutions, resulting in a client satisfaction rate of over 95%
- Implemented risk management strategies and conducted regular audits to ensure compliance with trade finance regulations and policies, resulting in a 100% compliance rating during internal and external audits.
Executive-sales recruitment consultancy
Silver Arc consultancy
02.2012 - 07.2014
- Job Responsibilities: Client Acquisition & Client Retention
- Maintain good client relations by building good rapport with clients
- Cold calling, meetings and submitting proposals & presentations
- Continuous follow-up with clients
- Meeting with potential clients to understand their requirements.
Education
Post Graduate - Banking And Finance
Manipal University
Bangalore 04.2001 -
M.COM - Management
R A Poddar College Fo Commerce
Mumbai 04.2001 -
Skills
Risk assessment
undefinedTimeline
Trade Finance Manager
Development Bank of Singapore
12.2018 - Current
Service Manager for Trade Finance
ICICI Bank Ltd
05.2015 - 12.2018
Executive-sales recruitment consultancy
Silver Arc consultancy
02.2012 - 07.2014
Post Graduate - Banking And Finance
Manipal University
04.2001 -
M.COM - Management
R A Poddar College Fo Commerce
04.2001 -
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