Lalit Singh
Thane
Summary
Highly skilled and motivated Trade Finance Manager with proven expertise in leading successful trade finance services. Seeking a challenging role where I can utilize my extensive knowledge and experience to streamline processes, mitigate risk, and drive bottom-line results. Committed to delivering exceptional financial solutions and fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
Trade Finance Manager
Development Bank of Singapore
12.2018 - Current
- Currently employed as a Customer Service Manager in Trade Finance Services at DBS Bank India Ltd, Mumbai
- Successfully transitioned clients to digitally enabled trade products and provided training for seamless request processing
- Regularly met with clients to assess their needs and provide tailored solutions
- Managed and negotiated new loans and settlements of overdue loans for the bank
- Demonstrated excellence in customer service management, driving operational efforts for local market growth and fostering strong relationships with both new and existing clients
- Conducted operational and regulatory audits, providing feedback on compliance risk
- Implemented process improvement and policy development initiatives to enhance operational efficiency and cost savings
- Demonstrated a deep understanding of complex business processes and their inter dependencies
- Conducted trade analysis, identified root causes of failures, and managed import and export operations
- Executed and ensured smooth processing of all trade finance transactions for large corporate, providing end-to-end support
- Utilized systems and processing tools accurately to uphold the professional image of the bank and deliver high levels of client service
- Conducted internal and external error reporting
- Reviewed trade processes and proposed and implemented timely improvements.
Service Manager for Trade Finance
ICICI Bank Ltd
05.2015 - 12.2018
- Key Deliverables: Review and monitor day to day working of branch –Processing of Trade transaction (LC, Imports, Exports, Inward remittance, outward remittance, Inland transactions) end to end
- Export-Export bill lodgment, PCFC, PSCFC, EDPMS caution listed shipping bill closure
- Import-Import bill handing under collection & LC and it’s respective payment, Advance payment, Direct payment, Buyers credit
- Letter of credit-Issuance, amendment, advising of import and inland LC
- Discounting of Inland bills
- NIL rejections and escalations to Senior Management
- Managing Client escalations
- Ensure Risk Control, regulatory reporting, operations and process adherence at branch
- Attainments: Delivering service within TAT and maintaining high standards
- Contribution in simplification of Product & Processes
- Training Child Branches and New Joiners in Trade and handling Client queries
- 100% & timely Regulatory reporting to RBI
- Excellent Feedback from Clients in terms of Service delivery
- Managing Backbay branch and handling ETRG, SMEAG clients and other corporate
- Responsible for daily operations and customer service standards of a full service branch office covering all aspects viz branch operations, customer service, security and safety in accordance with the Bank's guidelines
- Developed and implemented efficient processes for trade finance operations, resulting in a 20% reduction in processing time and improved customer satisfaction
- Led a team of trade finance professionals, providing coaching and guidance to enhance their skills and knowledge in areas such as letter of credit documentation and international trade regulations
- Successfully managed a portfolio of high-value trade finance transactions, ensuring timely and accurate processing, documentation, and payment to mitigate risk and ensure compliance with international trade regulations
- Collaborated with cross-functional teams including sales, operations, and finance to identify and resolve trade finance-related issues, resulting in improved efficiency and customer service
- Implemented streamlined processes and procedures resulting in a 20% reduction in transaction processing time for trade finance operations
- Collaborated with cross-functional teams to develop and deliver comprehensive training programs on trade finance products and services, resulting in a 25% increase in knowledge and competence among staff
- Oversaw the resolution of client issues and concerns, ensuring prompt and effective solutions, resulting in a client satisfaction rate of over 95%
- Implemented risk management strategies and conducted regular audits to ensure compliance with trade finance regulations and policies, resulting in a 100% compliance rating during internal and external audits.
Executive-sales recruitment consultancy
Silver Arc consultancy
02.2012 - 07.2014
- Job Responsibilities: Client Acquisition & Client Retention
- Maintain good client relations by building good rapport with clients
- Cold calling, meetings and submitting proposals & presentations
- Continuous follow-up with clients
- Meeting with potential clients to understand their requirements.
Education
Post Graduate - Banking And Finance
Manipal University
Bangalore 04.2001 -
M.COM - Management
R A Poddar College Fo Commerce
Mumbai 04.2001 -
Skills
Risk assessment
Export/ Import/ Inward remittance/ A2 remittance
Letter of Credit (LC)
International trade
Analytical
Risk management
Communication skills
Strategic thinking
Team leadership
Financial expertise
Customer Service
Customer interaction
System Enhancement
Timeline
Trade Finance Manager
Development Bank of Singapore
12.2018 - Current
Service Manager for Trade Finance
ICICI Bank Ltd
05.2015 - 12.2018
Executive-sales recruitment consultancy
Silver Arc consultancy
02.2012 - 07.2014
Post Graduate - Banking And Finance
Manipal University
04.2001 -
M.COM - Management
R A Poddar College Fo Commerce
04.2001 -