LAKSHMI DEVI SIVENES
Summary
Dynamic Senior Security Officer with proven expertise at KAISEI SECURITY in access control and emergency management. Successfully reduced security breaches through strategic policy enforcement and vigilant incident reporting. Adept at patrolling and monitoring, while fostering a safe environment through effective communication and teamwork. Committed to enhancing workplace safety and security protocols.
Qualified Auxilary Police Officer and Senior Security Officer with comprehensive background in security management and crisis response. Proven track record of enhancing safety protocols and reducing security incidents. Demonstrated ability to manage teams effectively and implement strategic security measures.
Overview
16
16
years of professional experience
Work History
Senior Security Officer
KAISEI SECURITY
04.2023 - Current
- Managed access control systems effectively, ensuring only authorized personnel were granted entry to restricted areas.
- Ensured a safe work environment by monitoring surveillance systems and addressing potential threats promptly.
- Maintained detailed records of all security-related activities for accurate reporting and analysis purposes.
- Conducted thorough investigations into reported incidents, leading to appropriate disciplinary action when necessary.
- Reduced security breaches by developing and enforcing strict policies and procedures.
- Assessed potential vulnerabilities within the organization''s premises, recommending actionable solutions for improvement.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to emergency situations to assess and deflect issues.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Wrote detailed reports of all security breaches and investigations.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Monitored CCTV cameras and alarm systems for security breaches.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Senior Security Officer
SOVERUS PTE LTD
04.2022 - 04.2023
- Liaised with external vendors and contractors to ensure adherence to established security protocols while working onsite or accessing company resources remotely.
- Enhanced overall security by conducting regular audits and implementing strategic improvements.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Issued access cards to authorized personnel to monitor access points.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Auxiliary Police Officer
Certis Cisco
05.2016 - 04.2021
- Assisted with traffic control during major incidents, contributing to a smoother flow of vehicles and reducing congestion.
- Developed strong working relationships with fellow auxiliary officers as well as regular police personnel fostering teamwork and collaboration towards common goals.
- Supported local law enforcement officers in controlling large events, ensuring crowd management, and maintaining order.
- Enhanced public safety by conducting regular foot patrols and maintaining vigilance for any suspicious activities.
- Maintained proficiency in using various law enforcement tools such as radio systems, pepper spray, handcuffs, batons, among others.
- Provided backup support for police officers on duty, increasing their efficiency in responding to emergencies.
- Performed administrative tasks within the police department as required, supporting daily operations effectively.
- Conducted searches of individuals, vehicles and premises.
- Responded to emergency calls to provide assistance to citizens in need.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Monitored criminal activity in community to identify suspicious activity.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Conducted thorough investigations into reported incidents, gathering vital information that led to successful case resolutions.
- Adhered strictly to department policies and procedures when carrying out assigned duties, maintaining a high level of professionalism and integrity at all times.
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Continuously updated knowledge base regarding changes in international aviation regulations and guidelines, ensuring full compliance at all times.
- Assisted in the training of new Screening Officers, ensuring consistent adherence to security standards across the team.
- Paid attention to detail while completing assignments.
Enforcement Officer
RAMKY
04.2014 - 03.2016
- Adapted quickly to changing circumstances or emerging threats during field operations for optimal situational awareness.
- Ensured consistent application of laws and regulations across diverse contexts by adhering strictly to established protocols.
- Maintained detailed records of investigations, actions taken, and outcomes achieved for future reference and analysis.
- Performed interior and exterior security patrols and checks.
- Improved response times by effectively prioritizing tasks based on urgency, risk, and available resources.
- Controlled access to high-security areas, inspecting individuals, property and other vehicles.
- Enhanced public safety by conducting thorough investigations and enforcing regulations.
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Wrote and issues citations or warnings to owners of vehicles.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Maintained accurate and detailed logs of all events during each shift.
- Implemented efficient patrol routes based on historical data trends, maximizing coverage while minimizing travel time between hotspots.
Customer Service Officer
Mustafa Centre
03.2013 - 02.2014
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Optimized deployment processes by streamlining workflows and reducing downtime during system updates.
- Improved overall deployment success rate with thorough pre-release testing and validation procedures.
Administrator
SIVENES ENTERPRISE
01.2009 - 01.2012
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Reduced overhead costs through careful budget management and resource allocation.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
Education
Bachelor of Information Technology - Information Technology
UNIVERSITY TENAGA NATIONAL
MALAYSIA12-2017
Skills
- Access control
- Emergency management
- Incident reporting
- Crowd control
- English fluency
- CCTV monitoring
- Security camera monitoring
- Patrolling
- Workplace safety
- Incident response
- Travel security
Timeline
Senior Security Officer
KAISEI SECURITY
04.2023 - Current
Senior Security Officer
SOVERUS PTE LTD
04.2022 - 04.2023
Auxiliary Police Officer
Certis Cisco
05.2016 - 04.2021
Enforcement Officer
RAMKY
04.2014 - 03.2016
Customer Service Officer
Mustafa Centre
03.2013 - 02.2014
Administrator
SIVENES ENTERPRISE
01.2009 - 01.2012
Bachelor of Information Technology - Information Technology
UNIVERSITY TENAGA NATIONAL
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