Lakshman Arnold

• Global Account Business Client Partner for the past 15 years at TCS, having have covered consulting, IT and Operations across Singapore, Malaysia Chennai and Bangalore, managing the Global Key Account of Standard Chartered Bank (SCB)

• Engaging with over 40 + senior decision makers focusing on repeat business.
• Coordinating with account leads, who manage the stream of work through teams that range in size between 1200-1500 at peak, depending on the offerings.
• Successfully overseeing complex work processes associated with Global Account Management.

OVERALL MANAGEMENT

• Consulting services to Banks in Indonesia.
  
• Identifying opportunities and proposing tailor made solutions to meet the needs, together with our strategic partners;
  
• Providing solutions, implementation services, including plans for SIT, UAT and move to Production;
  
• Providing post implementation support services;
  
• Managing vendor relationship, contract negotiation, support from off-shore development
  center;
  
  

BUSINESS CONSULTANCY/PRODUCT MANAGEMENT Spearheading Business Consultancy and Product Management for the banking sector, Offering solutions in ATM Switching, Core Banking applications, including Trade Finance and Treasury, Channel Management, Risk Management, Cheque Truncation, Document Management, and Workflow Applications, Project Managing & giving Strategic Direction to ~ On going projects, Customer and Vendor Relationships, Fore Casting & Preparation of budgets, Preparation of proposals, price quotations, cash flows, The Finance Division in matters regarding banking facilities.

• Providing user support for Trade Finance,
  products for branches in Asia, Asia Pacific, Europe, America and South America; Managing a
  team of Users and a Technical Support Team.
  
• Identifying strategic service delivery issues and reflecting them in the operational plans with appropriate actions to address the issues.
  
• Trouble-shooting errors reported by the branch user; Assessing the available options and administering the right solutions;
  
• Developing, coordinating, and implementing plans to test business and functional processes and quality assurance testing. Leading functional acceptance testing of patches, upgrades and document processes.
  
• Developing the Human Resource of the company through facilitation and development of training programs and coaching across the team and branch business units.
  

• Providing overall direction and supervision of Trade Finance and Bank Guarantees divisions;
  
• Identifying new business opportunities and lead consultative selling process;
  
• Recognizing opportunities for cross-selling product and services;
  
• Training Relationship Managers and Sales Managers in product knowledge, providing
  technical product expertise and conducting joint calls;
  
• Identifying and mitigating risks in transactional/control processes;
  
• Implementing internal guidelines and audit recommendations;
  
• Conducting performance appraisal interviews, and motivate staff;
  
• Interfacing among internal units, external units, Central Bank, Chamber of Commerce, and
  Local and International Banks.